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- Tasks: Support customers and manage their accounts with exceptional service.
- Company: Join a fast-growing business in Tunbridge Wells focused on customer satisfaction.
- Benefits: Enjoy a fantastic salary, hybrid working, free parking, and private medical insurance.
- Why this job: Be part of a dynamic team that values customer care and offers career progression.
- Qualifications: Must have strong communication skills, attention to detail, and a passion for technology.
- Other info: Monday to Friday, 9 am to 5 pm, with 25 days holiday plus bank holidays.
The predicted salary is between 20800 - 22400 £ per year.
Customer Experience Advisor needed for a fast-growing business in Tunbridge Wells. The Customer Experience team provides full support to selected customers and manages all areas of the customer’s account. I am looking for a Customer Experience Advisor who is passionate about providing high standards of customer service and delighting customers. This role will be to provide comprehensive support and exceptional service levels to enrich the customer journey.
Responsibilities:
- Monitoring Service Tickets from start to completion.
- Reviewing and validating service job sheets for accuracy.
- Validating Service Reports (Job sheets) from 3rd Party Suppliers.
- Validating Warranty Status on service tickets.
- Closing Service Tickets.
- Raising customer invoices for service tickets.
- Liaising with customers – Purchase Order requirements.
- Liaising with internal technical support to validate product usage.
- Liaising with 3rd party suppliers regarding service levels.
- Escalations to 3rd party suppliers.
- Service Ticket queries and follow through to resolution.
- Support Account Managers on ticket volume reports for key accounts.
- Attend 3rd party and customer meetings (online), providing feedback and overviews.
- Validating labour costs, product used.
- Reviewing and validating 3rd party supplier purchase orders.
- Sense check billing data reports for allocated customers.
- Platform validation – use of internal platform for vehicle/project monitoring.
- Monthly Service Billing for key accounts.
Qualifications:
- A good knowledge of computer systems and a keen interest in technology is required.
- Excellent communication skills: verbal and written.
- Customer Service orientated.
- Detail orientated.
- Administration experience.
- Ability to prioritise and multitask.
- (Microsoft Office 365), Use of other internal bespoke systems – Strong Excel an advantage.
Perks of the Role:
- Fantastic Salary of £26,000-£28,000 (Experience dependent).
- Monday-Friday only 9 am-5 pm.
- Hybrid working model.
- Free parking on site.
- Health Assured Employee Assistance Programme (EAP).
- Private Medical Insurance.
- 25 days of holiday plus Bank Holidays.
- Life Assurance (x4 salary).
- Pension.
This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today!
Customer Experience Advisor employer: GerrardWhite
Contact Detail:
GerrardWhite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your passion for their business during the interview.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since this role involves liaising with customers and internal teams, being able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved processes, as this will highlight your proactive approach to customer care.
✨Tip Number 4
Prepare to discuss your experience with technology and computer systems. Since the role requires a good knowledge of these areas, being able to talk about your proficiency with tools like Microsoft Office 365 and Excel will be beneficial.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your communication skills and any experience with technology or computer systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've delighted customers in the past and how you can contribute to enhancing the customer journey at the company.
Highlight Relevant Skills: In your application, clearly outline your skills in multitasking, prioritisation, and attention to detail. Mention your proficiency in Microsoft Office 365 and any experience with bespoke systems, as these will be beneficial for the role.
Follow Application Instructions: Ensure you follow all application instructions provided in the job listing. Submit your CV and cover letter through our website, and double-check for any specific requirements or documents needed before submitting.
How to prepare for a job interview at GerrardWhite
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to delight a customer.
✨Demonstrate Attention to Detail
Since the role requires validating service reports and ensuring accuracy, be prepared to discuss how you manage details in your work. You could mention any tools or methods you use to stay organised and precise.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be ready to showcase your verbal and written communication skills by discussing how you've effectively liaised with customers and internal teams in previous positions.
✨Prepare for Technical Questions
Given the need for a good knowledge of computer systems and technology, brush up on relevant software and tools. Be prepared to discuss your experience with Microsoft Office 365 and any other systems you’ve used that relate to the role.
