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For Companies At a Glance
- Tasks: Be the go-to person for customer queries via phone and live chat.
- Company: Join a leading insurance company known for its supportive team culture.
- Benefits: Enjoy flexible work with Fridays from home, free snacks, and no weekend shifts.
- Why this job: Great training, career growth, and a relaxed environment make this role appealing.
- Qualifications: Previous insurance experience is essential; strong communication and problem-solving skills are a must.
- Other info: Pay increase after 12 months and overtime opportunities available.
The predicted salary is between 22000 - 26000 £ per year.
Customer Care Agent – Motor Insurance
Location: Rainham, Essex, UK
Salary: £26,000 - £30,000 + Benefits d.o.e
4 days in office, work from home on Fridays!
This role will only accept candidates who have insurance experience and are in a commutable distance to Rainham, Essex.
Are you passionate about delivering outstanding customer service? If so, we want you to join the Customer Support & Operations Team at this leading insurance company!
Why Join Us?
- Full training & ongoing development – We provide a structured training program to set you up for success.
- Career growth – Regular training, performance reviews, and opportunities to progress within the company.
- Supportive team culture – Relaxed environment. Fostering a positive and collaborative work environment.
Perks
- Hours: 9-5. No evenings. No weekends. Overtime sometimes offered, paid at time and half.
- 4 days in office, work from home on Fridays.
- Pay increase following 12 months service.
- Free drinks and snacks in office.
What You’ll Do:
- Be the first point of contact for customers, handling enquiries via phone and live chat.
- Provide expert guidance on quotations, new business, renewals, and existing policies.
- Ensure excellent customer experiences by meeting service level agreements (SLAs).
- Work towards key performance indicators (KPIs) and contribute to team success.
- Identify areas for service improvements and contribute ideas to enhance efficiency.
- Maintain compliance with FCA regulations and data protection policies.
What We’re Looking For:
- Previous insurance call agent / call centre / sales experience is essential. Motor insurance preferred. Other insurance product experience is also considered.
- Excellent communication & interpersonal skills – able to build rapport with customers and colleagues.
- A positive, proactive attitude – a true team player who is motivated to deliver service excellence.
- Strong problem-solving skills – able to listen, understand customer needs, and provide the best solutions.
- Reliability & integrity – trustworthy, ethical, and committed to treating customers fairly.
Customer Care Agent employer: GerrardWhite
Contact Detail:
GerrardWhite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Familiarise yourself with the specific motor insurance products offered by the company. Understanding their policies and services will help you answer customer queries more effectively during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult customer situations. Practising role-play scenarios can prepare you for the types of calls you might encounter as a Customer Care Agent.
✨Tip Number 3
Research the company culture and values. Being able to demonstrate how your personal values align with theirs can set you apart from other candidates during the interview process.
✨Tip Number 4
Prepare examples from your previous experience that showcase your problem-solving skills and ability to work as part of a team. Highlighting these experiences can illustrate your fit for the role.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous insurance experience, especially in customer care or call centre roles. Mention specific examples of how you've handled customer enquiries and provided solutions.
Showcase Communication Skills: Demonstrate your excellent communication and interpersonal skills in your application. Use clear and concise language, and consider including examples of how you've built rapport with customers in the past.
Express a Positive Attitude: Convey your proactive and positive attitude in your cover letter. Explain why you are motivated to deliver service excellence and how you can contribute to a supportive team culture.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Address the key responsibilities and skills mentioned, such as problem-solving abilities and compliance with regulations, to show that you are a perfect fit for the role.
How to prepare for a job interview at GerrardWhite
✨Showcase Your Insurance Experience
Make sure to highlight your previous experience in the insurance sector, especially if it's related to motor insurance. Be prepared to discuss specific situations where you successfully handled customer queries or resolved issues.
✨Demonstrate Communication Skills
Since this role involves direct interaction with customers, practice articulating your thoughts clearly and confidently. Use examples from your past roles to illustrate how you've built rapport with customers and colleagues.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle difficult customer situations. Think of examples where you effectively solved problems and be ready to explain your thought process during those instances.
✨Understand the Company Culture
Research the company’s values and culture. Be ready to discuss how your personal values align with theirs, particularly regarding teamwork and customer service excellence, as these are key aspects of their work environment.
