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- Tasks: Coordinate repairs and manage client communications in a luxury retail environment.
- Company: Join a prestigious luxury retailer known for exceptional service and quality.
- Benefits: Enjoy a full-time role with potential flexibility in a dynamic, high-end setting.
- Why this job: Be the engine behind seamless client experiences and enhance your organisational skills.
- Qualifications: Ideal candidates are organised, proactive, and have experience in luxury or retail admin.
- Other info: This is an in-person role based in Kent, perfect for those who thrive on human connection.
The predicted salary is between 30000 - 42000 £ per year.
Luxury Retail | Full-Time | Kent
Are you methodical, fast-paced, and tech-savvy — yet still someone who thrives on human connection and quality service? A prestigious and highly respected luxury retailer is looking for an Administrative Coordinator to play a pivotal role in keeping its repair operations and client communications running like clockwork.
This is a role for someone who sees admin not as “background work” — but as the engine room of a seamless client experience. You’ll be the point of contact between clients, the workshop, and the showroom, ensuring that every repair is handled with precision, professionalism, and proactivity.
What You’ll Be Responsible For: Repair Coordination & Admin
- Book watches in and out for repairs, keeping internal systems accurate and up to date
- Liaise with clients to provide updates, quotes, timelines, and book collection appointments
- Flag and resolve any potential delays to ensure timely, smooth service
Client Interaction
- Manage phone and email enquiries with clarity, warmth, and efficiency
- Identify client needs holistically — for example, suggesting strap replacements or highlighting other items ready for collection
Stocking & Process Support
- Support stock intake of watches when the Head of Stocking is away
- Build out smart systems and processes to ensure nothing falls through the cracks
- Take ownership of internal organisation and continuous improvement
Who You Are:
- A quick learner and natural problem-solver
- Exceptionally organised, accurate, and able to manage multiple moving parts
- Clear, confident communicator (written and verbal)
- Proactive and systems-minded — you see ways to improve things and take the lead
- Comfortable working in a high-end retail or service environment
- Experience in luxury, retail, repairs admin or service coordination is desirable
Hours: Full-time, 5 days per week (flexibility may be required).
This is an in-person role based in Kent.
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found atwww.gerrrardwhite.com #J-18808-Ljbffr
Administrative Coordinator employer: GerrardWhite
Contact Detail:
GerrardWhite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Coordinator
✨Tip Number 1
Familiarise yourself with the luxury retail sector, especially in relation to watch repairs. Understanding the nuances of this industry will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with professionals already working in luxury retail or service coordination roles. Attend industry events or connect on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. Be ready to discuss these during your interview.
✨Tip Number 4
Showcase your tech-savviness by being familiar with common administrative software and tools used in retail environments. Mention any specific systems you've used that could be relevant to the role.
We think you need these skills to ace Administrative Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Administrative Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV reflects relevant experience in luxury retail, administration, or client service. Use specific examples that demonstrate your organisational skills and ability to manage multiple tasks effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional client service and your proactive approach to problem-solving. Mention any experience you have in high-end retail environments and how it has prepared you for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Administrative Coordinator role.
How to prepare for a job interview at GerrardWhite
✨Showcase Your Organisational Skills
As an Administrative Coordinator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the fast-paced environment of luxury retail.
✨Communicate with Confidence
Since client interaction is a big part of this role, practice clear and confident communication. Be ready to discuss how you would handle client enquiries and provide updates, ensuring you convey warmth and professionalism.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified issues and implemented solutions. This will show that you're proactive and can take the lead in improving processes, which is crucial for the role.
✨Familiarise Yourself with Luxury Retail
Research the luxury retail sector and understand its nuances. Being knowledgeable about the industry will help you connect with the interviewers and show your genuine interest in the position.
