At a Glance
- Tasks: Provide excellent customer service and manage bookings in a fast-paced environment.
- Company: Join a rapidly growing company with global clients and a focus on employee development.
- Benefits: Starting salary of £25,000, full training, and clear career progression opportunities.
- Other info: Assessment day on 5th October; quick start on 12th October.
- Why this job: Kickstart your career with no experience needed and grow your skills while earning more.
- Qualifications: Strong communication skills, attention to detail, and a positive attitude are essential.
The predicted salary is between 27900 - 34100 £ per year.
Kickstart Your Career in Customer Service
Multiple Positions Available
Location: Solihull, (must be commutable on a daily basis)
Salary: £25,000 to start, rising as you develop in the role
Hours: Full-time, 5 days per week, working a shift pattern between 8am–8pm, Monday to Sunday
Start date: Monday 12th October 2026 – You must be able to start on this day
Assessment day: Wk commencing 5th Oct 2026, in Solihull – Attendance is essential
We're at an exciting stage, we’re winning global clients and we’re growing fast. We need brilliant people to grow with us! We’re investing heavily in our people right now with new roles, new opportunities, and a genuine career path for anyone willing to put the work in. If you're looking for more than "just a job", somewhere you can build real skills, take on more responsibility, and see your earnings grow as you do… then this is your moment to shine. Whether you're looking to kick start your career as a recent University graduate or you already have experience and want to build on it, this is a brilliant opportunity to join a business investing in your development. No previous industry experience required, full training is provided from day one. What matters most is your attitude: we want people who are driven, organised, and excited by the chance to develop, progress, and increase their earnings as they grow into the role.
What We're Looking For
- Excellent telephone manner and customer service skills
- Strong attention to detail, good organisational and time management skills
- Comfortable using Microsoft Office
- Able to manage multiple tasks in a fast-paced, high-volume environment
- A positive, resilient attitude and a genuine desire to build a long-term career
What’s in it for you?
- Career progression: clear progression route from Entry Level through to Experienced Agent, with salary earning potential growing as you do.
- Full training provided: no experience needed, just the right attitude!
- Ongoing development: ongoing learning opportunities as you build your skills and confidence
- Fast-moving process: assessment day week commencing 5th October in Solihull, with offers made swiftly afterwards.
- Quick start: successful candidates will start work on Monday 12th October
If this sounds like the career start you've been looking for, apply now.
Customer Service Bookings Agent in Solihull employer: GerrardWhite Careers
Join our prestigious London law firm as a Commercial Property Solicitor and immerse yourself in a dynamic work culture that champions professional growth and collaboration. With access to high-profile clients and complex transactions, you will have the opportunity to lead projects while mentoring junior colleagues, all within a supportive environment that values innovation and teamwork. Our commitment to employee development ensures that you will thrive in your career, making this an exceptional place to advance your legal expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Bookings Agent in Solihull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GerrardWhite Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GerrardWhite Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Bookings Agent in Solihull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GerrardWhite Careers:Your cover letter is your chance to shine! Tell us why you want to work at GerrardWhite Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GerrardWhite Careers!
How to prepare for a job interview at GerrardWhite Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
