Motor Insurance Customer Care Team Leader
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Rainham, Essex (Hybrid – 4 days office-based, Fridays from home after induction training completed)
Up to £35,000 per year (Dependant on experience) + plus benefits including a monthly bonus up to 12.5% of your monthly pay
Monday - Friday 9am-5pm, no shift work or weekends
IMPORTANT: This role is only open to candidates with existing Team Leader/Team Manager experience gained specifically within a motor insurance customer care, contact centre or service environment. Applications from candidates without this specific background unfortunately cannot be considered.
About the Role
We're recruiting on behalf of a growing motor insurance business for an experienced Customer Care Team Leader to run the day-to-day operations of its frontline Customer Care team. Working closely with the Customer Care Manager, trainers and agents, you'll keep the team supported, motivated and performing at its best, ensure high service standards and SLAs are met, help the team convert new business and renewal opportunities, and keep processes compliant, all while building a positive, collaborative team culture. xgikmsk This is a hands-on leadership role based in Rainham, Essex, working a hybrid pattern of four days in the office and one day from home each week.
Key Responsibilities
New Business & Renewals
- Use your motor insurance sales and customer experience to keep the team motivated and focused on promoting the genuine benefits of the products on offer
- Help drive customer retention by keeping workflows organised and ensuring every opportunity to retain a customer is explored
- Partner with the Customer Care Manager on team reporting and forecasting for growth and renewal volumes
Service Excellence
- Keep response times sharp and ensure SLAs are consistently met across calls, chats and emails
- Identify practical ways to improve service efficiency and customer satisfaction without compromising on quality
- Lead by example on clear record-keeping and audit readiness
Team Leadership & Development
- Set clear expectations for performance and hold the ...
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