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- Tasks: Ensure top-notch IT service quality and manage incidents like a pro.
- Company: Dynamic company with flexible hybrid working options.
- Benefits: Competitive salary, remote work flexibility, and career development opportunities.
- Why this job: Join a team that values innovation and continuous improvement in IT services.
- Qualifications: Strong ITIL knowledge and analytical skills required.
- Other info: Collaborative environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office.
Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition of changes into live service.
Key Responsibilities:
- Embed and mature ITIL aligned processes across Change, Major Incident, Problem, Risk, and Service Continuity.
- Protect service operations through effective change control and governance.
- Drive process compliance, efficiency, and quality based on defined outcomes and business value.
Service Delivery Analyst in Salford employer: Gerrard White
Contact Detail:
Gerrard White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst in Salford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Delivery Analysts and practice your answers. We recommend using the STAR method to structure your responses – it really helps to showcase your skills and experiences.
✨Tip Number 3
Show off your ITIL knowledge! Be ready to discuss how you've applied ITIL processes in past roles. We want to see that you can bring that expertise to the table and help us enhance service quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Analyst in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ITIL process expertise and analytical skills. We want to see how your experience aligns with the role of Service Delivery Analyst, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service delivery and how you can contribute to our team. We love seeing enthusiasm and a clear understanding of the role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled service issues in the past. We’re looking for candidates who can drive continuous improvement and manage incidents effectively, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Gerrard White
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL processes in past roles, especially around Change Management and Major Incidents. This will show that you understand the importance of governance and control in service delivery.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical skills. Think about times when you've identified root causes of service issues or driven continuous improvement. Being able to articulate these experiences will demonstrate your capability to enhance service quality.
✨Collaboration is Key
Since this role involves working with both technical and business teams, be ready to discuss your experience in cross-functional collaboration. Share specific instances where you’ve successfully worked with different teams to resolve issues or implement changes.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Prepare for questions like how you would handle a major incident or manage risk. Practising your responses will help you feel more confident and articulate during the interview.
