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- Tasks: Engage with customers to provide tailored insurance solutions and exceed targets.
- Company: Join a supportive team at Hughes Insurance, where customer care is our priority.
- Benefits: Flexible working hours, full training, and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service.
- Other info: Enjoy a hybrid work model and gain accredited industry qualifications.
The predicted salary is between 30000 - 42000 £ per year.
Office Location - Strangford House, 4 Jubilee Road, Newtownards, BT2 4WN
Working Hours – Choose from 35/37.5/40 hours per week – Part Time hours are available
Core office Hours – Monday to Friday 9.00am to 6.00pm (you will be required to work 2 Saturdays a month 9-1pm)
Hybrid working – 2/3 days per week in the office
Start Date - 2nd March 2026
About the team
We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment to provide our customers with a wide range of Insurance products. We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Hughes Insurance is all about making a difference. A difference for our customers and for our business. It's about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals.
About the role
- Handling inbound and outbound calls to generate new business and to service existing customers
- Advising, recommending, selling, and servicing appropriate insurance products to meet the customer's needs
- Meeting and exceeding personal, team and department targets
- Recording and maintaining customer records in accordance with company procedures
- Complying with FCA requirements, including adhering to agreed scripts
- Delivering and maintaining a quality service
- Developing knowledge of the product range
- Participating in training and coaching sessions and continuous development of knowledge of the product range
- Carrying out any other duties required by the Company
About you:
- Be a strong communicator
- Have great attention to detail
- Accuracy in your work
- Able to work to tight deadlines
- Have a positive approach to problem solving
- Strong verbal communication skills with the ability to adapt your style when needed
- It is important that you are self-motivated and driven to meet and exceed your KPIs
Essential Skills
- Good literacy, numeracy, and typing skills
- Excellent attention to detail
- Willingness to develop oneself and learn new skills
- Natural passion for customer service excellence, taking ownership
- Can do approach to change
- Active listening
- Problem solving
What’s in it for you?
You can expect to receive full training and the support until you’re fully competent in the role. Your training will be 6-8 weeks office based – at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt. We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.
Insurance Advisor in Newtownards employer: Gerrard White
Contact Detail:
Gerrard White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Advisor in Newtownards
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common questions and scenarios you might face.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Ask about their training process or how they support career development – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Insurance Advisor in Newtownards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Insurance Advisor role. Highlight your customer service experience and any relevant qualifications to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about insurance and how your skills can help us deliver excellent service to our customers.
Showcase Your Communication Skills: As an Insurance Advisor, strong communication is key. In your application, demonstrate your ability to convey information clearly and effectively, whether through your writing or examples of past interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gerrard White
✨Know Your Insurance Basics
Before the interview, brush up on your knowledge of insurance products and services. Understand the key terms and concepts that are relevant to the role of an Insurance Advisor. This will not only help you answer questions confidently but also show your genuine interest in the field.
✨Showcase Your Communication Skills
As a potential Insurance Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. During the interview, demonstrate your ability to adapt your communication style based on the interviewer’s cues, showcasing your active listening skills.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service approach. Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues, and be ready to discuss them in detail.
✨Emphasise Your Team Spirit
Since the role involves working in a team-oriented environment, highlight your collaborative experiences. Share instances where you contributed to team goals or supported colleagues, reinforcing your ability to thrive in a supportive workplace like Hughes Insurance.
