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For Companies At a Glance
- Tasks: Handle calls, sell insurance, and provide top-notch customer service.
- Company: Join a dynamic team at Hughes Insurance, where your voice matters.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Why this job: Make a difference by helping customers find the right insurance solutions.
- Qualifications: Strong communication skills and a passion for helping people are essential.
- Other info: Great opportunity for career growth in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
Working within our hybrid call centre as part of the Commercial Team, our overall objective is to achieve operational targets through the promotion, sales and servicing of insurance, whilst providing excellent customer service. You will be an instrumental part of our team with targets including the number of customer contacts made, leads obtained, quotations provided, sales generated as well as quality levels in relation to compliance and customer service.
Duties & Responsibilities:
- Handling inbound and outbound calls to generate new business and to service existing customers.
- Advising, recommending, selling, and servicing appropriate insurance products to meet the customer's demands and needs.
- Complying with all insurance scheme and underwriting guidelines.
- Achieve and exceed all personal, team, and departmental performance targets, maintaining a focus on productivity and business growth.
- Accurately recording and maintaining customer records in accordance with company procedures.
- Complying with FCA requirements, including adhering to agreed scripts.
- Delivering and maintaining a quality service.
- Ensure continuous professional development by participating in training, e-learns and courses and recording CPD points.
- Participating in training and coaching sessions and continuous development of knowledge of the product range.
- Behaving in a professional manner, whilst taking an open and honest approach to all responsibilities.
- Attending and contributing to meetings and team briefings.
- Resolution of complaints from customers and the handling of complaints in line with the company complaints process.
- Contribute to the overall success of the department by performing any other reasonable duties as requested by management.
General:
- The adherence to company standards for excellent customer care.
- Embracing company values.
- Promoting the Hughes Insurance brand in every customer contact and acting as an ambassador for the company.
- Communicate positively and effectively across the business, working collaboratively with colleagues at all levels.
Essential Qualifications and Skills:
- Able to communicate clearly and transparently, with telephony experience.
- A strong influencer and negotiation skills.
- An individual who has a passion for working with people, and demonstrable ability to act with empathy, dignity, and respect.
- Open to feedback and proactively champion change.
- Passionate for doing what’s right and the determination to follow through.
- Open to positively engaging with all people and possibilities.
- Able to work independently at times with minimal supervision.
- Computer literate ideally with Microsoft office applications experience.
- Minimum of 5 GCSE's at Grade C or above, including Maths and English, or equivalent qualification.
Desirable Criteria:
- Previous insurance experience.
- Experience using Open GI software or equivalent platforms.
Account Handler in Newtownards employer: Gerrard White
Contact Detail:
Gerrard White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler in Newtownards
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephony, try role-playing with a friend or family member. Focus on clear communication and handling objections like a pro.
✨Tip Number 3
Be ready to showcase your empathy and customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will really set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Account Handler in Newtownards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Handler role. Highlight any telephony experience and customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working in insurance and how your background makes you a great candidate for our team.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application is well-written and free of errors. This will demonstrate your attention to detail and professionalism right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Gerrard White
✨Know Your Insurance Basics
Make sure you brush up on the fundamentals of commercial insurance. Understand key terms and concepts, as well as the products you'll be selling. This will not only help you answer questions confidently but also show your passion for the industry.
✨Practice Your Communication Skills
Since the role involves a lot of customer interaction, practice clear and concise communication. Role-play common scenarios with a friend or family member to get comfortable with handling calls and addressing customer needs effectively.
✨Showcase Your Empathy
During the interview, highlight your ability to connect with customers. Share examples of how you've handled difficult situations with empathy and respect. This will demonstrate that you can provide excellent customer service, which is crucial for this role.
✨Prepare for Compliance Questions
Familiarise yourself with FCA requirements and company compliance standards. Be ready to discuss how you would adhere to scripts and guidelines while still delivering a quality service. This shows that you understand the importance of compliance in the insurance sector.
