Job Description
Third Party Motor Claims Intervention HandlerSalary: £27,000£29,000 depending on experienceLocation: Fully Remote with a quarterly team meetingHours: 37.5 hours per week, MondayFriday + 1 Saturday every 4 weeksShift Pattern: Varied shift patterns ranging between the hours of 8am - 8pmDepartment: Motor Claims InterventionIMPORTANT: For this role, you must have experience within Motor Claims Intervention/ Capture - if you do not have this Intervention/ Capture experience clearly on your CV, your application will be declined.
Whilst it is a fully remote role, the company would expect you to attend quarterly meet ups with your team.
The OpportunityAre you an experienced Motor Claims Handler with a background in claims intervention?
Were looking for a Third Party Motor Claims Intervention Handler to join a busy Intervention team, where youll speak directly with customers following a motor accident and identify the right support and services for their circumstances.
Youll manage motor claims intervention opportunities from initial contact through to progression or closure , delivering excellent customer service while achieving strong capture and conversion results.
What You'll Be DoingTake ownership of allocated motor claims intervention cases and make timely first contact with customers.
Understand the circumstances of the motor accident and establish the customers needs.
Explain relevant accident management, vehicle hire, repair and claims services clearly and accurately.
Assess eligibility, liability and customer requirements to determine the appropriate next steps.
Drive customer contact, capture and conversion while ensuring customers are treated fairly.
Identify potential credit hire, vehicle hire, repair, recovery and total-loss requirements and refer appropriately.
Progress eligible claims and provide accurate handovers to the relevant teams. Manage call-backs, outstanding actions and ageing cases to ensure opportunities are not missed.
Maintain accurate system notes covering conversations, decisions, contact attempts and outcomes.
Handle customer questions, objections and more complex motor claims scenarios professionally.
Recognise vulnerable customers and escalate appropriately where additional support is required.
Work closely with Claims, Hire, Repairs and other teams to provide a smooth customer journey.
What We're Looking ForPrevious experience within Third Party Motor Claims Intervention HandlerStrong understanding of the motor claims and accident management process .Experience working towards KPIs, particularly around contact, capture, conversion, productivity and quality .Confident telephone manner with the ability to build rapport, ask the right questions and handle objections.
Strong attention to detail and accurate claims/system recording.
Comfortable handling sensitive customer conversations and complaints.
Well organised, proactive and able to manage your own caseload effectively. A genuine customer-focused approach while understanding commercial objectives. CII or relevant motor claims/insurance qualifications would be advantageous.
Why Join
Us?£27,000£29,000 salaryFully remote working with monthly team meetings in the South EastOpportunity to develop your career within Motor Claims and Accident ManagementJoin an experienced and supportive Intervention teamRegular coaching, training and developmentGain exposure across claims, credit hire, vehicle hire and accident managementClear KPIs and opportunities for progressionFast-paced, collaborative working environmentIf youre an experienced Motor Claims Handler looking to develop your career within Intervention and Accident Management, wed love to hear from you. GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found atwww.gerrrardwhite.com
Third Party Motor Claims Intervention Handler in London employer: Gerrard White
Join a prestigious Legal 500-ranked law firm in Bristol, where you will be part of a dynamic Private Client team known for its exceptional client service and expertise in wealth management. With a competitive salary, flexible working arrangements, and clear pathways for professional development, this role offers a unique opportunity to grow your career while making a meaningful impact on clients' lives in a supportive and collaborative environment.
