Customer Representative in Eastleigh

Office Location – Chandlers Ford, Southampton

About the team

We are looking for Customer Representatives who excel at providing expectational customer service and looking to work in a friendly, supportive and customer driven environment.

We are group who pride ourselves in delivering great results and as a Customer Representative you will be key to providing our customers with solutions to all there insurance needs. Working for Brightside is all about making a difference. A difference for our customers and for our business. It\’s about putting our customers at the heart of what we do – doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

About the role

• As a Customer Representative, you will take inbound calls from our customers helping them with queries about their existing policies.
• You\’ll guide customers through the process to make a change to their existing policy; whether it\’s a name or address change, or something more complex.
• Using your product knowledge and customer service skills you\’ll resolve and offer solutions
• Building rapport and understanding each customer\’s requirements
• You will also be required to support customers who are unable to complete our online journey

You will make outbound calls to our customers to confirm policies are cor…