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- Tasks: Help customers with their motor insurance queries via live chat, phone, SMS, and email.
- Company: Join a fast-growing, digitally driven insurance team in Glasgow.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and exclusive discounts.
- Why this job: Perfect for tech-savvy individuals eager to grow in a supportive, dynamic environment.
- Qualifications: Previous customer service experience is preferred; strong communication skills are essential.
- Other info: Comprehensive training provided, with flexible working options after initial training.
The predicted salary is between 24570 - 24570 £ per year.
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Customer Service Agent – Entry Level, Glasgow
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Client:
Gerrard White
Location:
Glasgow, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
4ef6728293a5
Job Views:
4
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Job description
Customer Service Agent – Entry Level
Location: Central Glasgow
Salary: £24,570 per year
Join a fast-growing, digitally driven insurance team where every day you’ll help customers navigate their motor insurance journey with confidence and care. If you’re tech-savvy, customer focused, and ready to deliver seamless support, this is your chance to start or grow your career in a dynamic, supportive environment with excellent training and real career progression.
About the Role
We’re looking for digitally confident, customer focused individuals to join our Digital Customer Experience Team. This is the perfect opportunity if you’re passionate about helping people, enjoy fast-paced work and are excited by the idea of delivering exceptional service across live chat, phone, SMS, and email.
Whether you’re looking for a fresh challenge or your first office based role, we’ll give you comprehensive training, support from day one, and the chance to grow your career in a digitally led, customer first environment.
Role Responsibilities
• Handle multiple live chats while maintaining compliance and great service standards
• Resolve a variety of queries from simple policy questions to more sensitive issues
• Maintain high performance across KPI’s and targets
• Support customers with live financial queries and debt management
• Provide feedback on digital tools and help test new features before launch
• Identify trends or challenges in the customer journey and flag improvement opportunities
• Complete related admin and update customer information accurately in internal systems
About you
• You stay calm under pressure, are flexible and easily switch between tasks
Shifts: 5-week rotation
Training
You’ll complete 4 weeks of full-time initial training followed by 4 weeks of on-the-job training, all onsite at our Glasgow office, with flexible working options available afterward depending on your performance and how quickly you master the role. Please note, no holiday is allowed in the first 4 weeks.
Benefits
Employee Benefits
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at
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Customer Service Agent - Entry Level employer: Gerrard White
Contact Detail:
Gerrard White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Entry Level
✨Tip Number 1
Familiarise yourself with the company's digital tools and customer service platforms. Being tech-savvy is crucial for this role, so take some time to explore common customer service software and chat systems to show your readiness.
✨Tip Number 2
Practice handling multiple tasks simultaneously. Since you'll be managing live chats, phone calls, and emails, try role-playing scenarios where you juggle different customer queries to demonstrate your ability to stay calm under pressure.
✨Tip Number 3
Research common customer service challenges in the insurance industry. Understanding typical customer concerns will help you provide better support and show that you're proactive about learning the ins and outs of the role.
✨Tip Number 4
Engage with the company on social media. Follow their accounts and participate in discussions to get a feel for their culture and values. This can also give you insights into what they prioritise in customer service.
We think you need these skills to ace Customer Service Agent - Entry Level
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in retail or hospitality. Emphasise skills like written communication, empathy, and the ability to handle pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your excitement about working in a digital customer experience team. Mention specific examples of how you've provided excellent service in the past.
Highlight Digital Skills: Since the role requires tech-savviness, be sure to mention any experience you have with digital communication tools, live chat systems, or other relevant technologies in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and concise writing is crucial for this role, so make sure your application reflects that.
How to prepare for a job interview at Gerrard White
✨Show Your Customer Service Skills
Since this role is all about helping customers, be prepared to share examples of your previous customer service experiences. Highlight how you resolved issues and ensured customer satisfaction, even if those experiences were in retail or hospitality.
✨Demonstrate Digital Confidence
As a Customer Service Agent, you'll be using various digital channels. Make sure to express your comfort with technology during the interview. You could mention any relevant tools or platforms you've used before, especially in a customer service context.
✨Practice Clear Communication
Excellent written and verbal communication is key for this role. During the interview, focus on speaking clearly and concisely. You might also want to prepare a few responses to common questions to showcase your ability to communicate effectively under pressure.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess how you'd handle specific customer situations. Think about potential challenges you might encounter in the role and prepare your responses, demonstrating your problem-solving skills and empathy.
