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For Companies At a Glance
- Tasks: Drive success for enterprise customers and ensure they achieve long-term value from our solutions.
- Company: VisionTrack, a leader in video telematics and connected vehicle technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape customer success and influence product evolution while building strong relationships.
- Qualifications: Experience in Customer Success roles and strong communication skills.
- Other info: Join a team where your impact on customer success truly matters.
The predicted salary is between 36000 - 60000 £ per year.
At VisionTrack, we help organisations unlock real-world value from video telematics and connected vehicle technology. We are now looking for a Senior Customer Success Specialist to take ownership of our most strategic enterprise customers and ensure they achieve measurable, long-term success. This is a senior, visible role where you will act as a trusted advisor to customer leaders, drive adoption at scale, and turn successful partnerships into lasting advocacy.
What you’ll be doing:
- Owning the end-to-end success of a portfolio of enterprise customers, from onboarding through to renewal and expansion influence.
- Leading complex onboarding and implementation programmes, ensuring executive alignment and smooth deployment.
- Designing and delivering high-impact training (onsite, virtual, and train-the-trainer) to drive adoption across multiple sites and regions.
- Partnering with senior stakeholders to embed solutions into their operations and ways of working.
- Running strategic success planning and QBRs, clearly demonstrating ROI and business value.
- Acting as the voice of the customer internally, influencing product, support and operational improvements.
- Tracking and reporting on success metrics including adoption, renewals, retention, NPS/CSAT and advocacy.
- Turning happy customers into advocates through case studies, testimonials and references.
What we’re looking for:
- Proven experience in Senior Customer Success / Enterprise CS roles.
- Strong background in customer onboarding, training, and adoption at scale.
- Confidence influencing senior and executive stakeholders in complex organisations.
- A data-driven mindset, with experience linking adoption to measurable ROI and outcomes.
- Comfortable leading QBRs, executive reviews and strategic conversations.
- Polished communicator and presenter, with excellent facilitation skills.
- Experience working cross-functionally with Sales, Product and Support teams.
Why join VisionTrack?
Because here, Customer Success genuinely matters. You won’t just support customers, you’ll shape their success, influence how our solutions evolve, and play a key role in protecting and growing our most important relationships. If you enjoy strategy, relationships, and seeing customers win, we’d love to hear from you.
Senior Customer Success Specialist in Crawley employer: Gerrard White
Contact Detail:
Gerrard White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Specialist in Crawley
✨Tip Number 1
Network like a pro! Reach out to current employees at VisionTrack on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Specialist role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding VisionTrack's products inside out. Be ready to discuss how you can drive adoption and success for enterprise customers. Show us that you’re not just a fit for the role, but that you genuinely care about customer success.
✨Tip Number 3
Practice your presentation skills! Since this role involves training and influencing stakeholders, being able to communicate clearly and confidently is key. Consider doing mock presentations with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the VisionTrack team and making a difference in customer success.
We think you need these skills to ace Senior Customer Success Specialist in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Specialist role. Highlight your experience in customer onboarding and training, and show how you've influenced senior stakeholders in previous roles.
Showcase Your Success Stories: We want to see how you've turned happy customers into advocates! Include specific examples of how you've driven adoption and demonstrated ROI in your past positions. This will help us understand your impact.
Be Data-Driven: Since this role requires a data-driven mindset, don’t shy away from sharing metrics that showcase your success. Whether it’s NPS scores or retention rates, numbers speak volumes and can set you apart from other candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gerrard White
✨Know Your Customers
Before the interview, research VisionTrack's key enterprise customers and their specific needs. Understanding their challenges and how the company’s solutions can help will show that you’re ready to take ownership of customer success right from the start.
✨Showcase Your Training Skills
Prepare to discuss your experience in designing and delivering impactful training sessions. Bring examples of how you've successfully driven adoption in previous roles, and be ready to explain your approach to training different audiences, whether onsite or virtually.
✨Demonstrate Data-Driven Success
Be ready to talk about how you’ve linked customer adoption to measurable ROI in past positions. Use specific metrics and success stories to illustrate your point, as this will resonate well with the data-driven mindset they’re looking for.
✨Engage with Strategic Conversations
Practice discussing strategic success planning and how you’ve led QBRs or executive reviews. Highlight your ability to influence senior stakeholders and demonstrate how you can act as the voice of the customer internally to drive improvements.