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- Tasks: Lead and develop a team of Third Party claims handlers to maximise performance and customer service.
- Company: Join a growing company with a dynamic office environment and hybrid working options.
- Benefits: Enjoy competitive salary, flexible working, and opportunities for personal development.
- Why this job: Make a real impact by guiding your team to success in the Motor Claims Unit.
- Qualifications: Experience in third party claims and leadership skills are essential.
- Other info: Great career growth potential in a supportive and collaborative atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Locations: Chelmsford (Hybrid working – typically 1 day per week in the office once probation is passed)
Working in a growing, busy office environment, you will be leading and developing a team of Third Party claims handlers. Managing the performance of this team to ensure productivity, quality and customer service goals are maximised.
You will work in partnership with other Team Managers in communicating and making agreed change happen across the Motor Claims Unit as a whole to support the achievement of business goals. You will also work closely with Technical Experts to develop your team to deliver a high level of performance to achieve those goals.
Responsibilities- Be able to understand and guide handlers with third party and personal injury claims in line with claims practices, procedures and philosophies.
- Contribute to and ensure direct reports work within agreed processes in order to deliver the business plan.
- Measure direct reports performance against KPI's and SLA's.
- Provide support to the Supervisor/Manager and ensure delivery of performance of direct reports in line with departmental requirements and in identifying inefficiencies with processes and procedures and implement changes to achieve improvement.
- Manage, motivate, deliver, set & monitor objectives of direct reports within the TP Team in order for them to carry out their responsibilities and meet agreed service and performance targets.
- Undertake regular performance reviews with team members against key targets and objectives in order to identify business and personal developmental needs.
- Ensure compliance to company reserving and payment philosophy.
- Handle team technical referrals on a daily basis.
- Authorise cheques in an accurate and timely manner, maintaining volume and cheque return data.
- Develop and maintain relationships with key suppliers and Third Party agents, to include the interpretation of MI, and identifying/resolving issues not requiring escalation.
- Handle complaints in line with FCA/Company guidelines and timescales and adhere to FCA, TCF and Data Protection Regulations.
- Know, understand and apply the principles of TCF, and report any potential area of risk to your line manager.
- Complete audits on team members and put development plans in place to address training needs.
- Develop teams technical knowledge.
- Assist with the Recruitment needs of the Business including undertaking interviews and putting forward recommendations.
- Full TP experience in dealing with property damage, credit hire and personal injury.
- Previous leadership experience in a TP claims environment is desirable.
- Demonstrates excellent communication and organisational skills.
- Demonstrates good leadership skills.
- Strong customer service and resolution skills.
- Ability to mentor and train.
- Demonstrates a full understanding and ability to implement delivery of department KPI's and SLA's.
Third Party Intervention Manager in Chelmsford employer: Gerrard White
Contact Detail:
Gerrard White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Party Intervention Manager in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in claims or management roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and performance metrics. We recommend role-playing with a friend to get comfortable discussing your leadership style and how you handle KPIs.
✨Tip Number 3
Showcase your expertise! Bring examples of how you've improved team performance or resolved conflicts in previous roles. This will demonstrate your ability to lead and develop a team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Third Party Intervention Manager in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Third Party Intervention Manager role. Highlight your leadership experience and any relevant skills in managing claims handlers. We want to see how your background aligns with our needs!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples of how you’ve improved team performance or customer service in previous roles. This helps us see the impact you can make.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Gerrard White
✨Know Your Stuff
Make sure you brush up on your knowledge of third party claims, especially in property damage and personal injury. Familiarise yourself with the key processes and procedures mentioned in the job description, as this will show that you're serious about the role and understand what’s expected.
✨Showcase Your Leadership Skills
Since the role involves leading a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you've motivated a team or improved performance. This will help demonstrate your capability to manage and develop others effectively.
✨Prepare for Performance Metrics
Understand the importance of KPIs and SLAs in the role. Be ready to talk about how you've previously measured performance and implemented changes to improve efficiency. This shows that you can not only manage but also enhance team productivity.
✨Build Relationships
The job requires developing relationships with suppliers and third-party agents. Think about how you’ve successfully built relationships in the past and be ready to share those experiences. This will highlight your ability to collaborate and resolve issues effectively.
