Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the strategy and management of Jira and ServiceNow platforms to drive business success.
- Company: Join Markerstudy, a top UK insurance provider with a vibrant work culture.
- Benefits: Enjoy flexible working, competitive salary, health plans, and generous annual leave.
- Why this job: Shape the future of our platforms and make a real impact in a fast-paced environment.
- Qualifications: Experience with Atlassian and ServiceNow, plus strong stakeholder management skills.
- Other info: Collaborative team atmosphere with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
This is a flexible, hybrid role and can be based from either of our offices in Peterborough, Manchester, Chesterfield, Stoke or Sunderland. We also have largely remote options available.
Role Purpose: As the Atlassian & ServiceNow Product Owner, you are the strategic and operational owner of the organisation's Jira, Confluence, and ServiceNow platforms. You define the vision, roadmap, and daily management of both toolsets, ensuring they are aligned with business goals, consistently adopted across teams, and configured to support high-quality, insightful delivery and ITSM excellence. This role bridges product ownership (what the platforms should do and why) with administration (how they are configured and run). You work closely with Technology, PMO, Transformation, COO teams, and business stakeholders to translate requirements into practical, scalable solutions that reinforce standard ways of working, maintain data integrity, and provide clear, actionable insight into work and delivery.
Key Accountabilities & Responsibilities:
- Product Ownership & Strategy
- Define the product vision for Atlassian and ServiceNow platforms aligned with organisational goals
- Maintain a full, strategic roadmap covering enhancements, integrations, and platform evolution
- Prioritise outcomes, epics, and features that maximise value while balancing feasibility and risk
- Make informed decisions on product direction, adoption priorities, and technical trade-offs
- Backlog Management & Change Delivery
- Own, refine, and prioritise the Jira backlog across features, improvements, and fixes
- Review configuration change requests, approving or rejecting based on value, standards, and impact
- Coordinate delivery of changes with administrators, engineers, third parties, and vendors
- Stakeholder Engagement & Requirements
- Build strong relationships across PMO, Transformation, COO teams, and business stakeholders
- Facilitate workshops to gather requirements, understand pain points, and align Jira to business processes
- Communicate upcoming changes, new capabilities, and best-practice guidance clearly and proactively
- Design, Configuration & Standards
- Design intuitive, consistent solutions across Jira, Confluence, and ServiceNow
- Define and enforce usage standards, including issue types, workflows, fields, and naming conventions
- Configure and maintain projects, boards, screens, schemes, workflows, and permissions in line with governance
- Training, Support & Adoption
- Provide expert guidance on Jira usage, workflows, and best practices
- Maintain user guides, FAQs, and enablement resources
- Insights, Reporting & Data Quality
- Define KPIs for Jira adoption, value, and platform health
- Create dashboards and reporting that provide actionable insights into flow, throughput, and delivery
- Testing, Governance & Compliance
- Translate business requirements into configuration needs and test scenarios
- Coordinate and perform UAT, ensuring changes meet acceptance criteria
- Maintain governance for Jira configuration, change requests, and approval processes
- Ensure Jira usage aligns with organisational policies and regulatory requirements
- Ecosystem Management
- Ensure platform stability, performance, integrations, and licensing are effectively managed
- Provide product requirements to inform technical decisions relating to infrastructure or integrations
Key Skills, Experience & Knowledge:
- Atlassian certifications (e.g. ACP-100, ACP-120, ACP-620)
- Proven experience administering Atlassian and ServiceNow products in a medium or large organisation
- Strong understanding of Agile, Scrum, and Kanban methodologies
- Knowledge of ITSM best practices and modern delivery frameworks
- Hands-on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation
- Strong stakeholder management and requirements-gathering skills
- Ability to balance team-level flexibility with enterprise-wide governance and standardisation
- Experience with Atlassian Cloud migrations or large-scale Jira implementations
- Experience with automation, scripting, or REST APIs (preferred)
What we offer in return?
- A collaborative and fast paced work environment
- Health care cash plan
- Opportunity for a yearly bonus scheme
- 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)
- Life Assurance 4x annual salary
- Vibrant, modern offices
About the business: Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market.
Service Now / Atlassian Product Owner in Cambridge employer: Gerrard White
Contact Detail:
Gerrard White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Now / Atlassian Product Owner in Cambridge
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to product ownership. Get comfy with discussing your experience with Jira and ServiceNow, as well as how you've tackled challenges in the past.
✨Tip Number 3
Showcase your skills through real-life examples. When chatting with potential employers, share specific instances where you’ve successfully managed backlogs or improved team processes using Atlassian tools.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Now / Atlassian Product Owner in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Atlassian and ServiceNow. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Strategic Thinking: As a Product Owner, it’s crucial to demonstrate your ability to define product vision and strategy. Use examples from your past roles where you’ve successfully managed product roadmaps or prioritised features that delivered real value.
Engage with Stakeholders: Highlight your experience in building relationships and gathering requirements from various teams. We love seeing candidates who can effectively communicate and collaborate with stakeholders to drive successful outcomes.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Gerrard White
✨Know Your Tools Inside Out
Make sure you have a solid understanding of Jira, Confluence, and ServiceNow. Familiarise yourself with their features, functionalities, and how they align with business goals. Being able to discuss specific use cases or improvements you've implemented in the past will show your expertise.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've built relationships with stakeholders in previous roles. Highlight your experience in facilitating workshops and gathering requirements. This will demonstrate your ability to bridge the gap between technical teams and business needs.
✨Be Ready to Discuss Agile Methodologies
Brush up on Agile, Scrum, and Kanban principles, as these are crucial for the role. Be prepared to explain how you've applied these methodologies in your previous work, especially in relation to product ownership and backlog management.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific challenges related to product ownership or platform configuration. Think through scenarios where you've had to make tough prioritisation decisions or manage change delivery effectively, and be ready to share those experiences.