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- Tasks: Lead the strategy for customer retention and optimise performance across teams.
- Company: One of the UK's leading insurance businesses with a focus on innovation.
- Benefits: Flexible working, executive visibility, and a talented cross-functional team.
- Why this job: Make a direct impact on customer outcomes and commercial success.
- Qualifications: Proven track record in customer retention and strong analytical skills.
- Other info: Opportunity to shape strategy in a fast-paced, entrepreneurial environment.
The predicted salary is between 43200 - 72000 £ per year.
Location: Flexible working (travel to Manchester, Peterborough & London required)
Lead the strategy. Drive the numbers. Shape the customer journey.
We're looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. This high impact role offers the opportunity to define and deliver retention excellence across one of the UK's leading insurance businesses.
Reporting directly to the Commercial Director, you'll lead cross functional collaboration across pricing, operations, proposition, and risk & compliance to optimise retention performance and ensure outstanding customer and commercial outcomes.
What You'll Do
- Own the end-to-end customer renewal process, from identifying opportunities to delivering measurable improvement.
- Develop and implement strategies that maximise customer retention and lifetime value.
- Chair the monthly retention performance session, bringing together business leads to review performance, share insights, and agree action plans.
- Partner closely with pricing, operations, proposition, and risk teams to align retention strategies with wider business goals.
- Monitor and report on performance, using data driven insight to drive decision making.
- Identify, prioritise, and execute high value commercial opportunities that support growth and profitability.
What You'll Bring
- Proven track record of owning and improving customer retention performance, ideally within UK General Insurance.
- Clear understanding of what top quality performance looks like and the ability to deliver it.
- Strong commercial and analytical capability, with an eye for insight and opportunity.
- Experience thriving in a complex, multi brand, fast paced, entrepreneurial environment.
- Excellent stakeholder engagement and influencing skills, with the ability to communicate priorities and gain buy in at senior levels.
Why Join Us
This is a unique opportunity to lead a mission critical part of the business and make a direct impact on both customer outcomes and commercial success. You'll have executive visibility, the autonomy to shape strategy, and the support of a talented, cross functional team focused on delivering exceptional results.
Head of Customer Retention Motor in Cambridge employer: Gerrard White
Contact Detail:
Gerrard White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Retention Motor in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer retention strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive customer retention and improve performance. Use specific examples from your past roles to showcase your skills and achievements – this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making an impact.
We think you need these skills to ace Head of Customer Retention Motor in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Retention. Highlight your experience in customer retention strategies and any relevant achievements that showcase your ability to drive numbers and improve performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer retention and how your skills align with our goals. Be specific about your past experiences and how they relate to the job description.
Showcase Your Analytical Skills: Since this role requires strong analytical capabilities, make sure to include examples of how you've used data to drive decision-making in previous roles. We want to see your ability to turn insights into action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Gerrard White
✨Know Your Numbers
As the Head of Customer Retention, you'll need to demonstrate your analytical skills. Brush up on key metrics related to customer retention and lifetime value. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Strategy Skills
Prepare to talk about specific strategies you've implemented in the past that improved customer retention. Think about the end-to-end processes you've owned and how you identified opportunities for improvement. Real-life examples will make your case stronger!
✨Engage with Stakeholders
This role requires excellent stakeholder engagement. Be prepared to discuss how you've collaborated with cross-functional teams in the past. Highlight your communication skills and how you've influenced senior leaders to gain buy-in for your initiatives.
✨Understand the Business Landscape
Familiarise yourself with the UK General Insurance market and the specific challenges it faces. Showing that you understand the competitive landscape and can navigate a complex environment will set you apart from other candidates.
