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- Tasks: Handle calls to generate new business and service existing customers in insurance.
- Company: Join a dynamic team at Hughes Insurance, promoting excellent customer care.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Why this job: Make a real difference by helping customers find the right insurance solutions.
- Qualifications: Strong communication skills and a passion for working with people are essential.
- Other info: Embrace a culture of continuous learning and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Working within our hybrid call centre as part of the Commercial Team, our overall objective is to achieve operational targets through the promotion, sales and servicing of insurance, whilst providing excellent customer service.
You will be an instrumental part of our team with targets including the number of customer contacts made, leads obtained, quotations provided, sales generated as well as quality levels in relation to compliance and customer service.
Duties & Responsibilities:- Handling inbound and outbound calls to generate new business and to service existing customers.
- Advising, recommending, selling, and servicing appropriate insurance products to meet the customer's demands and needs.
- Complying with all insurance scheme and underwriting guidelines.
- Achieve and exceed all personal, team, and departmental performance targets, maintaining a focus on productivity and business growth.
- Accurately recording and maintaining customer records in accordance with company procedures.
- Complying with FCA requirements, including adhering to agreed scripts.
- Delivering and maintaining a quality service.
- Ensure continuous professional development by participating in training, e-learns and courses and recording CPD points.
- Participating in training and coaching sessions and continuous development of knowledge of the product range.
- Behaving in a professional manner, whilst taking an open and honest approach to all responsibilities.
- Attending and contributing to meetings and team briefings.
- Resolution of complaints from customers and the handling of complaints in line with the company complaints process.
- Contribute to the overall success of the department by performing any other reasonable duties as requested by management.
- The adherence to company standards for excellent customer care.
- Embracing company values.
- Promoting the Hughes Insurance brand in every customer contact and acting as an ambassador for the company.
- Communicate positively and effectively across the business, working collaboratively with colleagues at all levels.
- Able to communicate clearly and transparently, with telephony experience.
- A strong influencer and negotiation skills.
- An individual who has a passion for working with people, and demonstrable ability to act with empathy, dignity, and respect.
- Open to feedback and proactively champion change.
- Passionate for doing what's right and the determination to follow through.
- Open to positively engaging with all people and possibilities.
- Able to work independently at times with minimal supervision.
- Computer literate ideally with Microsoft office applications experience.
- Minimum of 5 GCSE's at Grade C or above, including Maths and English, or equivalent qualification.
- Previous insurance experience.
- Experience using Open GI software or equivalent platforms.
Account Handler employer: Gerrard White
Contact Detail:
Gerrard White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Focus on clear communication and handling objections like a pro.
✨Tip Number 3
Be ready to showcase your empathy and customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will really set you apart!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Handler role. Highlight your telephony experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with people and how you can contribute to our customer service excellence. Keep it engaging and personal – we love a good story!
Showcase Your Skills: Don’t forget to showcase your influencing and negotiation skills in your application. Give us examples of how you've successfully handled customer interactions in the past. We’re all about those real-life experiences!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Gerrard White
✨Know Your Insurance Basics
Before the interview, brush up on your knowledge of insurance products and services. Familiarise yourself with common terms and concepts, as well as the specific offerings of the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since the role involves handling calls and advising customers, practice clear and concise communication. You might want to do mock interviews with a friend or family member, focusing on how you explain complex information simply. This will help you demonstrate your telephony experience effectively.
✨Showcase Your Customer Service Mindset
Prepare examples from your past experiences where you provided excellent customer service or resolved complaints. Highlight your ability to empathise with customers and how you handled challenging situations. This will illustrate your fit for the role and your commitment to maintaining high service standards.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating a call with a customer. Practice responding to various scenarios, such as upselling or handling objections. This will not only showcase your skills but also your ability to think on your feet and adapt to different customer needs.
