At a Glance
- Tasks: Lead client accounts, monitor performance, and drive operational excellence.
- Company: Rapidly growing insurtech and vehicle replacement solutions provider.
- Benefits: Hybrid working, competitive salary, and opportunities for professional development.
- Other info: Exciting growth journey with potential for career advancement.
- Why this job: Join a dynamic team and shape the future of customer experience.
- Qualifications: 5+ years in operational/account management with strong analytical skills.
The predicted salary is between 45000 - 55000 £ per year.
Are you commercially-minded and thrive on building strong client relationships and driving performance? This leading insurtech and vehicle replacement solutions provider is going through a period of rapid growth. You will lead the day-to-day delivery of dedicated hire contracts. This is a genuinely exciting time to join, with real scope to shape how operational excellence is delivered as the business scales.
You will be the primary operational contact for dedicated client accounts, ensuring SLAs and KPIs are consistently met, while using data and insight to drive continuous improvement across the operation.
What you'll be doing:
- Acting as primary operational contact for key client accounts, leading performance review meetings
- Monitoring operational KPIs and using data to drive productivity, quality and efficiency
- Identifying operational risks and implementing effective mitigation plans
- Analysing performance data and presenting reports/dashboards to clients and senior leadership
- Leading, coaching and developing the dedicated hire team
- Designing and delivering customer experience training across the business
What we’re looking for:
- 5+ years' operational or account management experience, including 2+ years in a leadership role
- Experience within vehicle rental, fleet management, mobility or a related industry
- Strong client relationship and stakeholder management skills
- Highly analytical with excellent problem-solving skills
- A full UK driving licence
- A Project Management or Lean Six Sigma qualification would be a bonus, as would experience implementing digital customer service tools such as chatbots or self-service platforms.
Hybrid working, 2-3 days in office per week. Join a business on an exciting growth journey and help shape its customer experience for the future.
Operational Account Manager employer: Gerrard White Consulting
Gerrard White Consulting is an exceptional employer, offering a dynamic and collaborative work culture within a leading international law firm. With a strong focus on innovation in the Real Estate sector, employees benefit from flexible working arrangements and ample opportunities for professional growth, making it an ideal environment for experienced lawyers looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Account Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operational Account Manager at Gerrard White Consulting!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Gerrard White Consulting or be willing to refer you for that Operational Account Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Gerrard White Consulting who’s on the lookout for their next Operational Account Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operational Account Manager role at Gerrard White Consulting!
We think you need these skills to ace Operational Account Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Gerrard White Consulting. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Gerrard White Consulting
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Gerrard White Consulting. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
