At a Glance
- Tasks: Help customers choose the right motor insurance and provide an exceptional experience.
- Company: Join a tech-driven insurance business with a supportive culture.
- Benefits: Competitive salary, monthly bonuses, flexible work, and health perks.
- Other info: Enjoy casual dress, company events, and a focus on health and wellbeing.
- Why this job: Be part of a growing company where your ideas matter and career can thrive.
- Qualifications: 1+ year experience in motor insurance and strong communication skills.
Motor Insurance Customer Care Agent £26,000.00 - £28,000 per year (Dependant on insurance experience) plus a salary increase after 12 months + monthly bonus based on performance.
Location: Rainham, Essex (4 days in office, Fridays from home after induction training completed).
MUST have minimum 1-year recent solid experience in MOTOR insurance (call centre, broker or customer service background).
Job Overview:
Join a Growing, Ambitious Insurance Business with a Brilliant Culture as a Customer Care Agent. Are you an experienced Motor insurance professional looking for more than just another call centre role? Join a tech driven insurance business that’s transforming how people experience cover. My client combines innovation with a genuinely supportive culture giving our teams the tools, flexibility and trust they need to do their best work. Here, insurance isn’t stuck in the past, it’s digital, customer focused and constantly evolving. If you're looking to be part of a growing company where your ideas matter and your career can thrive, this is the place.
What’s the Role About?
You’ll be part of the dynamic motor insurance team, helping customers choose the right cover and giving them a great experience from start to finish. You’ll be trusted to bring your expertise, contribute ideas and grow with us as we continue expanding.
Why Join?
- Strong cultural values: Friendly, inclusive, and performance driven
- Stability with flexibility: Office based 4 days, home on Fridays
- Development focused: We reward loyalty and performance
- Real progression: Clear paths for those who want to move up
What You’ll Get:
- Salary: Starting at £26,000 - £28,000 plus an increase after 12 months
- Monthly % bonus based on performance + teamwork
- Hours: Monday–Friday, 9am–5pm (no weekends!)
- Holidays: 20 days + bank holidays (rising to 30 with service)
- Location: Rainham, Essex (with great transport links and free parking)
What We’re Looking For:
- MUST have minimum 1-year recent solid experience in Motor insurance (call centre, broker or customer service background)
- Strong communication and rapport building skills
- A positive team first attitude and hunger to succeed
- Confidence in guiding customers and solving problems with care
- A commitment to doing things the right way, fair, transparent and honest
Ready to join a company where you can grow, feel valued and be part of something exciting? Send your CV today and we’ll be in touch to talk more.
Benefits:
- Casual dress
- Monthly bonus
- Holiday increase per year
- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home
Locations
Customer Service Assistant - Insurance Broker (Permanent) in Kent, Rainham employer: Gerrard White Consulting
Gerrard White Consulting is an exceptional employer, offering a dynamic and collaborative work culture within a leading international law firm. With a strong focus on innovation in the Real Estate sector, employees benefit from flexible working arrangements and ample opportunities for professional growth, making it an ideal environment for experienced lawyers looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Insurance Broker (Permanent) in Kent, Rainham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gerrard White Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gerrard White Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gerrard White Consulting:Your cover letter is your chance to shine! Tell us why you want to work at Gerrard White Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gerrard White Consulting!
How to prepare for a job interview at Gerrard White Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
