At a Glance
- Tasks: Manage motor claims, support customers post-accident, and drive conversion results.
- Company: Join a dynamic team in a fully remote role with quarterly meet-ups.
- Benefits: Salary between £27,000–£29,000, remote work, and career development opportunities.
- Other info: Fast-paced environment with clear KPIs and opportunities for progression.
- Why this job: Make a real difference in customers' lives while advancing your career in claims management.
- Qualifications: Experience in Motor Claims Intervention is essential; strong communication skills are a must.
Third Party Motor Claims Intervention Handler
Salary: £27,000–£29,000 depending on experience
Location: Fully Remote with a quarterly team meeting
Hours: 37.5 hours per week, Monday–Friday + 1 Saturday every 4 weeks
Shift Pattern: Varied shift patterns ranging between the hours of 8am - 8pm
Department: Motor Claims Intervention
IMPORTANT: For this role, you must have experience within Motor Claims Intervention/ Capture - if you do not have this clearly on your CV your application will be declined.
Whilst it is a fully remote role, the company would expect you to attend quarterly meet ups with your team.
The Opportunity
Are you an experienced Motor Claims Handler with a background in claims intervention?
We're looking for a Third Party Motor Claims Intervention Handler to join a busy Intervention team, where you'll speak directly with customers following a motor accident and identify the right support and services for their circumstances.
You'll manage motor claims intervention opportunities from initial contact through to progression or closure, delivering excellent customer service while achieving strong capture and conversion results.
What You'll Be Doing
- Take ownership of allocated motor claims intervention cases and make timely first contact with customers.
- Understand the circumstances of the motor accident and establish the customer's needs.
- Explain relevant accident management, vehicle hire, repair and claims services clearly and accurately.
- Assess eligibility, liability and customer requirements to determine the appropriate next steps.
- Drive customer contact, capture and conversion while ensuring customers are treated fairly.
- Identify potential credit hire, vehicle hire, repair, recovery and total-loss requirements and refer appropriately.
- Progress eligible claims and provide accurate handovers to the relevant teams.
- Manage call-backs, outstanding actions and ageing cases to ensure opportunities are not missed.
- Maintain accurate system notes covering conversations, decisions, contact attempts and outcomes.
- Handle customer questions, objections and more complex motor claims scenarios professionally.
- Recognise vulnerable customers and escalate appropriately where additional support is required.
- Work closely with Claims, Hire, Repairs and other teams to provide a smooth customer journey.
What We're Looking For
- Previous experience withinThird Party Motor Claims Intervention Handler
- Strong understanding of the motor claims and accident management process.
- Experience working towards KPIs, particularly around contact, capture, conversion, productivity and quality.
- Confident telephone manner with the ability to build rapport, ask the right questions and handle objections.
- Strong attention to detail and accurate claims/system recording.
- Comfortable handling sensitive customer conversations and complaints.
- Well organised, proactive and able to manage your own caseload effectively.
- A genuine customer-focused approach while understanding commercial objectives.
CII or relevant motor claims/insurance qualifications would be advantageous.
Why Join Us?
- £27,000–£29,000 salary
- Fully remote working with monthly team meetings in the South East
- Opportunity to develop your career within Motor Claims and Accident Management
- Join an experienced and supportive Intervention team
- Regular coaching, training and development
- Gain exposure across claims, credit hire, vehicle hire and accident management
- Clear KPIs and opportunities for progression
- Fast-paced, collaborative working environment
If you're an experienced Third Party Motor Claims Intervention Handler looking to develop your career within Intervention and Accident Management, we'd love to hear from you.
Third Party Motor Claims Intervention Handler in High Wycombe employer: Gerrard White Consulting
Join a pioneering digital legal knowledge service that prioritises work-life balance and offers unparalleled flexibility, including hybrid and fully remote options. As part of a dynamic team in Central London, you'll have the opportunity to shape the future of pensions and trusts law while collaborating with top legal experts and contributing to a rapidly expanding service. With a strong focus on employee growth and development, this role provides a unique chance to enhance your expertise in a supportive and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Third Party Motor Claims Intervention Handler in High Wycombe
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Gerrard White Consulting). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Gerrard White Consulting. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Third Party Motor Claims Intervention Handler in High Wycombe
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Gerrard White Consulting.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Gerrard White Consulting. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Gerrard White Consulting
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Gerrard White Consulting to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Gerrard White Consulting, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Gerrard White Consulting's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
