At a Glance
- Tasks: Support customers with motor insurance queries and provide clear, accurate information.
- Company: Join a growing, tech-driven insurance business with a friendly culture.
- Benefits: Competitive salary, monthly bonuses, remote work after training, and career progression.
- Other info: Enjoy a supportive team environment with opportunities for growth.
- Why this job: Make a real impact in customer care while developing your career in insurance.
- Qualifications: Must have at least 1 year of recent motor insurance experience.
The predicted salary is between 28575 - 34925 £ per year.
£24,000 – £26,000 + monthly bonus + salary review after 12 months
Rainham, Essex
1st week for training and then REMOTE
Please note: candidates without recent Motor Insurance experience will not be considered for this position. You must also be happy to travel to Rainham, Essex for your 1st week of training.
We’re looking for an experienced Motor Insurance Customer Care Agent to join a growing, technology-led insurance business. This is not a generic customer service role. You’ll need a solid recent understanding of motor insurance and working with customers within a motor insurer, broker, call centre or similar insurance environment.
If you understand motor policies, enjoy speaking with customers and want to build a long-term career within insurance, this could be a great next step.
About the Role
You’ll be joining a busy motor insurance team, supporting customers throughout their insurance journey and making sure they receive a professional, straightforward and positive experience.
Your day-to-day responsibilities will include:
- Handling customer enquiries relating to motor insurance policies
- Speaking with customers by phone and providing clear, accurate information
- Helping customers understand their cover and policy requirements
- Making amendments and updates to customer policies where required
- Identifying and resolving customer queries efficiently
- Providing a high standard of customer service while working within insurance processes and regulations
- Working closely with colleagues to ensure customers receive a consistent experience
- Meeting agreed service and performance targets
- Identifying opportunities to improve the customer journey and team processes
Who We’re Looking For
Motor insurance experience is essential. We are specifically looking for candidates with at least 1 year of recent, solid Motor Insurance experience gained within an insurer, broker, motor insurance call centre or similar environment.
You’ll also need:
- A genuine understanding of motor insurance
- Confident telephone and customer communication skills
- The ability to explain insurance information clearly and professionally
- Strong attention to detail when dealing with customer and policy information
- A customer-first approach with the ability to resolve issues effectively
- The confidence to work towards performance and quality targets
- A positive, team-focused attitude
- A genuine interest in developing your career within insurance
What’s In It For You?
£24,000 – £26,000 basic salary, depending on relevant recent motor insurance experience
Monthly performance-based bonus
Salary increase after 12 months
Monday–Friday, 9am–5pm
No weekend working
Remote after training in Rainham, Essex
20 days' holiday + bank holidays, increasing with service up to 30 days
Free parking
Excellent transport links
Supportive, ambitious and genuinely friendly working environment
Opportunity to develop and progress within a growing insurance business
Interested?
If you already have solid Motor Insurance experience and are looking for a role where you can develop your career within a growing, modern insurance business, we’d love to hear from you. Apply today with your CV and we’ll be in touch to discuss the opportunity.
Motor Insurance Customer Care Agent in England employer: Gerrard White Consulting
Gerrard White Consulting is an exceptional employer, offering a dynamic and collaborative work culture within a leading international law firm. With a strong focus on innovation in the Real Estate sector, employees benefit from flexible working arrangements and ample opportunities for professional growth, making it an ideal environment for experienced lawyers looking to make a meaningful impact.
