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- Tasks: Deliver top-notch admin support and customer service while collaborating with a dynamic team.
- Company: Join a supportive and inclusive organisation focused on tenant satisfaction.
- Benefits: Competitive pay, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable work experience.
- Qualifications: Experience in admin roles and strong computer skills are a must.
- Other info: Temporary position until March 2026 with potential for career advancement.
The predicted salary is between 14 - 17 £ per hour.
Temporary till March 2026
To deliver a comprehensive tenant and customer‑focused service, including administrative support, customer contact and collaborating with colleagues as needed. Ensure all activities are completed in line with agreed KPIs and put our customers at the heart of what we do.
Key Responsibilities:
- Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working, ensuring a customer and tenant‑focused approach and delivery of an excellent tenant experience.
- Update systems with information (e.g., raising and scheduling jobs, follow‑on work, uploading asset data, etc.) and documentation (e.g. certification etc.).
- Ensure all data input is completed accurately and promptly.
- Provide support to our Tenants, Operatives, and Call Handling Team to address and resolve queries and requests via various channels, including email, telephone, and Teams.
- Work closely with and communicate with the Call Handling Team, Property Maintenance and Housing colleagues as needed to deliver a seamless service.
The Successful Candidate Will Have:
- Work experience in a similar role, ideally within a highly regulated business.
- Excellent computer skills, including Microsoft packages, as well as being able to navigate around in‑house systems confidently.
- Experience in providing an excellent customer‑focused service.
Please apply by January 23rd. Contact Chrissie in the Derby office for more information.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV.
Business Support Assistant in Sunderland employer: German Villarreal, Financial Advisor
Contact Detail:
German Villarreal, Financial Advisor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Business Support Assistant role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for administrative roles and practice your answers. Remember, showcasing your customer-focused approach is key, so think of examples that highlight your experience in delivering excellent service.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application for the Business Support Assistant position. Plus, it ensures your application gets the attention it deserves. So, don’t wait – get your application in before the deadline!
We think you need these skills to ace Business Support Assistant in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant roles where you've provided customer-focused service or administrative support, as this will show us you're a great fit for the Business Support Assistant role.
Showcase Your Tech Skills: Since excellent computer skills are a must, don’t forget to mention your proficiency with Microsoft packages and any in-house systems you’ve used. We want to see that you can navigate tech confidently, so give us examples of how you've done this in past roles.
Be Customer-Centric: In your application, emphasise your commitment to delivering an excellent tenant experience. Share specific instances where you've gone above and beyond to resolve queries or improve customer satisfaction, as this aligns perfectly with our focus on putting customers at the heart of what we do.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for both you and us!
How to prepare for a job interview at German Villarreal, Financial Advisor
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Assistant. Familiarise yourself with the key tasks mentioned in the job description, like administrative support and customer contact. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent tenant experiences, be ready to share specific examples of how you've provided outstanding customer service in the past. Think of situations where you resolved queries or improved processes, as this will highlight your ability to put customers at the heart of your work.
✨Brush Up on Your Tech Skills
The job requires excellent computer skills, especially with Microsoft packages and in-house systems. Make sure you’re comfortable discussing your proficiency with these tools. If you have any experience with data input or managing documentation, be prepared to talk about that too!
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, KPIs, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
