Income Officer in Coventry

Overview

Full‑time, 37.5 hours per week. Working across a shift pattern between 08:00 and 22:00. Fixed Term Contract until October 2026. Sellick Partnership Ltd are recruiting for an Income Officer to join a large housing provider to work on a fully remote basis.

Fully Remote Working — Full time, 37.5 hours per week — Working across a shift pattern between 08:00 and 22:00 — £25,883 per annum — Fixed Term Contract until October 2026. Sellick Partnership Ltd are recruiting for an Income Officer to join a large housing provider to work on a fully remote basis.

Responsibilities

• Review rent and service charge accounts, contacting customers via phone or digital channels.
• Identify reasons for non-payment and provide tailored support and advice.
• Handle sensitive conversations with resilience and empathy.
• Manage a caseload, offer benefit advice, discuss repayment options, and agree sustainable arrangements.
• Ensure customers understand actions required to resolve debt issues.

Requirements

• Previously worked within social housing.
• Able to work a varied shift pattern between 08:00 and 22:00.

If you are interested in the role of Income Officer, please apply now or for more information contact Harry Rigby at the Sellick Partnership Derby office.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and supports applications from candidates of all backgrounds and circumstances. Please note that salary levels and other figures are provided as a guide; applications will be assessed based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.