At a Glance
- Tasks: Lead the Front of House team, ensuring excellent service and cleanliness.
- Company: Join German Doner Kebab, a vibrant and growing restaurant brand.
- Benefits: Enjoy flexible hours, a fun work environment, and opportunities for growth.
- Other info: Full-time and part-time positions available; must be ready to lead with enthusiasm.
- Why this job: Be a key player in creating memorable guest experiences and fostering teamwork.
- Qualifications: Experience in food service and strong communication skills are essential.
The predicted salary is between 24000 - 36000 € per year.
Job Type: Full Time & Part Time
Reports To: General Store Manager
Position Summary
You are the Captain of your Area. You are responsible to ensure consistency of Service standards, excellent service and maintain the cleanliness and condition of the Front of House. You are accountable in achieving the store's sales and profit by maintaining upselling procedures and guest care. It is your responsibility to keep your people driven and create a cheerful professional working environment that will keep our Guests wanting to return to German Doner Kebab.
Duties and Responsibilities
- Leads Operations Excellence:
- Oversees and manages the Front of House area at a German Doner Kebab Restaurant
- Ensures guest service meets company standards and strong customer satisfaction is maintained
- Respond efficiently to Guest complaints and takes appropriate action to solve the problem
- Enforces and ensures the best quality of products possible is served
- Organise the Front of House and supervise responsibilities to ensure both team colleagues and guests satisfaction
- Trains and directs team members through strong well organised training to ensure great guest service
- Appraise personnel's performance and provide feedback to keep the team motivated and productive
- Maintain Stock inventory for Front of House and analyse consumption
- Monitors and ensures compliance with food safety and health & safety rules and regulations
- Successfully promote and publicize the GDK brand
- Nurture a positive working environment and leads by example
- Monitor Front of House operations and initiate corrective actions
- To be duty manager on rotation basis
- Lead Pre- and Post-Shift rally with the Front of House team to communicate set targets, share feedback and brief the team about any business related information
- Taking responsibility for the business performance of the front of House of a German Doner Kebab restaurant
- To ensure the Front of House is operating according to GDK guidelines
- Address the root cause of Front of House related Guest complaints and take action to resolve the problem
- Ensuring that all employees at the Front of House adhere to the company uniform standards
- Meeting and greeting guests and organising table reservations
- Organising and supervising the shifts of dining and counter staff
- Maintaining high standards of quality control, hygiene, and health and safety
- Preparing cash drawers and providing petty cash as required
- Helping in any position of the Front of House when circumstances dictate
- To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
- At the end of each shift complete all necessary daily reports
- Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
- To perform any other duties as designated by Operations Manager due to business demands
- Working with General Store Manager to coordinate all aspects of the Front of House
- To monitor the stock storage areas and Front of House neat and clean at all times
- To collaborate with the General Store Manager and the Store Team to ensure tight stock control and budgeted margins are achieved
- To fill out daily paperwork
- To meet and greet all customers where possible and role model exceptional guest care
- To lead and comply with maintaining high standards of guest care
- To support team colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
- Ensure GDK Front of House team are always well groomed and smart ready for work
- At all times promote and follow legal responsibilities and requirements associated with the business
- Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance
Business Relationships Within The Restaurant:
- Store team Colleagues
- Guests / Delivery drivers
- GDK personnel
Qualifications:
A qualified candidate for the position of a Supervisor Front of House should have outstanding interactive and communication skills and possess the enthusiasm to work with colleague and team as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:
- Proven working experience as Supervisor/Duty Manager within the Food Industry
- Demonstrated experience in guest service management
- Extensive guest care knowledge
- Proficiency in English
- Computer literacy and familiarity with POS systems
- Strong leadership, motivational and people skills
Shift Leader Front of House - Great Yarmouth, Norfolk employer: German Doner Kebab
At German Doner Kebab in Great Yarmouth, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued. As a Shift Leader Front of House, you will enjoy opportunities for personal growth and development while leading a dedicated team to deliver exceptional guest experiences. With a focus on teamwork, professionalism, and a commitment to quality, we ensure that our employees thrive in a dynamic environment that encourages creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader Front of House - Great Yarmouth, Norfolk
✨Tip Number 1
Familiarise yourself with the German Doner Kebab brand and its values. Understanding their commitment to guest service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially in fast-paced environments. Be ready to share specific examples of how you've motivated teams and improved service standards.
✨Tip Number 3
Prepare to discuss how you handle guest complaints and ensure customer satisfaction. Having a few scenarios in mind where you successfully resolved issues can demonstrate your problem-solving skills.
✨Tip Number 4
Showcase your knowledge of health and safety regulations relevant to the food industry. Being able to speak confidently about compliance can set you apart as a candidate who prioritises safety and quality.
We think you need these skills to ace Shift Leader Front of House - Great Yarmouth, Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the food industry, particularly any supervisory or management roles. Emphasise your guest service skills and any achievements that demonstrate your ability to lead a team.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and leadership. Mention specific examples of how you've successfully managed teams or improved guest satisfaction in previous roles.
Highlight Relevant Skills:In your application, focus on key skills such as communication, problem-solving, and teamwork. These are crucial for the Shift Leader role, so provide examples of how you've demonstrated these abilities in past positions.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at German Doner Kebab
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to demonstrate strong leadership abilities. Be prepared to share examples of how you've successfully led a team in the past, handled conflicts, or motivated colleagues to achieve their best.
✨Know the Company and Its Values
Familiarise yourself with German Doner Kebab's brand and values. Understanding their commitment to guest care and service standards will help you align your answers with what they are looking for in a candidate.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or team dynamics. Think of specific scenarios where you resolved issues effectively and be ready to discuss them.
✨Demonstrate Your Passion for Customer Service
Since the role focuses heavily on guest satisfaction, convey your enthusiasm for providing excellent service. Share stories that highlight your dedication to creating positive experiences for customers.
