At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences and drive restaurant growth.
- Company: Join one of the fastest-growing restaurant brands, GDK, revolutionising kebabs.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Opportunity for growth and leadership in a fast-paced setting.
- Why this job: Be part of a brand that values guest satisfaction and team success.
- Qualifications: Experience in hospitality and a passion for guest service.
The predicted salary is between 30000 - 40000 £ per year.
Do you have what it takes to work for one of the fastest-growing restaurant brands? The opportunity is here. GDK is changing the perception of the kebab world. Kebabs Done Right. With industry-leading levels of service, exceptional food and an unforgettable experience for our guests. Now is the time to join our team. We require Assistant Managers who have what it takes to grow with us and share in our success.
You will be the Restaurant General Manager's right hand, in control of your restaurant and be expected to deliver revenue and profits by developing your team to provide exceptional guest care and service. Controlling costs, brand standards, outstanding food, team building, and providing a unique guest experience will all impact on your success.
Responsibilities:- Operationally focused on implementing brand standards and policies
- Consistently deliver industry-leading guest service
- The guest first in everything we do
- Experience with previous openings would be ideal but is not essential
- Ensure store operational requirements by following brand standards, scheduling and assigning employees
- Comply with all requirements of Food Safety and Health and Hygiene standards
- Maintain awareness of market trends in the hospitality industry, understanding forthcoming guest initiatives and monitoring what local competitors are doing
- Understand P&L, budgets and managing payroll
- Manage stock levels and availability
- Manage all controllable costs to keep operations profitable
- Understand weekly sales information
- Maintain operations by coordinating and enforcing personnel policies and procedures in line with GDK brand standards
- Provide excellent management guidance to your team including training, development and leadership
- Maintain a secure, safe and healthy environment for your team and your guests
- Maintain store team member loyalty by coaching, developing and disciplining employees where necessary
- Provide training to improve all team members and utilise cross-training methods to maintain productivity and create an environment where your team can grow their knowledge
- Update colleagues on business performance, new initiatives and any issues that will enhance performance
- Lead the restaurant and team in the Restaurant General Manager's absence
Restaurant Operations Lead - Guest Experience & Growth employer: German Doner Kebab
At GDK, we pride ourselves on being one of the fastest-growing restaurant brands, offering a vibrant work culture that prioritises exceptional guest experiences and employee development. As a Restaurant Operations Lead, you will benefit from comprehensive training, opportunities for career advancement, and a supportive team environment that encourages innovation and collaboration. Join us in redefining the kebab experience while enjoying competitive benefits and a dynamic workplace in the heart of the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Operations Lead - Guest Experience & Growth
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the restaurant industry. They might know about openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Show up in person! If you’re eyeing a specific restaurant, pop in and introduce yourself. Ask to speak with the manager and express your interest in joining their team. A friendly face can leave a lasting impression.
✨Tip Number 3
Prepare for interviews by researching the brand and its values. Understand what makes GDK unique and be ready to discuss how you can contribute to their mission of delivering exceptional guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our growing team.
We think you need these skills to ace Restaurant Operations Lead - Guest Experience & Growth
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let us know why you’re excited about creating unforgettable experiences for our guests. Share any relevant stories or examples that highlight your commitment to exceptional service.
Highlight Your Team Leadership Skills:We want to see how you’ve developed and motivated teams in the past. Be sure to include specific instances where you’ve successfully led a team, managed conflicts, or implemented training programmes that improved performance.
Demonstrate Your Operational Know-How:Make it clear that you understand the ins and outs of restaurant operations. Mention your experience with P&L management, cost control, and maintaining brand standards. This will show us you’re ready to hit the ground running!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at GDK!
How to prepare for a job interview at German Doner Kebab
✨Know the Brand Inside Out
Before your interview, dive deep into GDK's mission and values. Understand what makes their kebabs stand out and how they aim to change perceptions in the industry. This knowledge will not only impress your interviewers but also show that you're genuinely interested in being part of their team.
✨Showcase Your Guest Experience Skills
Since the role focuses heavily on guest experience, prepare examples from your past roles where you’ve gone above and beyond for customers. Think about specific situations where your actions led to positive feedback or improved service. This will demonstrate your commitment to putting guests first.
✨Be Ready to Discuss Operational Excellence
Brush up on your understanding of P&L, budgets, and managing payroll. Be prepared to discuss how you've successfully controlled costs and maintained profitability in previous positions. This will show that you have the operational mindset needed to thrive in this role.
✨Emphasise Team Development
GDK values strong leadership and team building. Come equipped with strategies you've used to train and develop your team members. Share how you’ve fostered a positive work environment and improved team performance, as this aligns perfectly with the responsibilities of the role.
