At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service in a vibrant hospitality environment.
- Company: Join a fun and dynamic food franchise with a focus on teamwork and growth.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal development.
- Other info: Perfect for those who thrive in fast-paced settings and love motivating others.
- Why this job: Make a real impact while working in a lively atmosphere with great people.
- Qualifications: Proven management experience in hospitality or food service is preferred.
The predicted salary is between 24000 - 30000 £ per year.
About the role
The role of a Supervisor is key in supporting the franchisee to ensure the store is run efficiently and profitably in accordance with the company policies and procedures. You will directly lead, coach and inspire all team members to ensure they provide total customer satisfaction and a great product at all times whilst controlling costs and building sales. We are looking for someone with proven management experience, ideally gained in the food franchise, restaurant or hospitality sector. A Supervisor role with GDK is rewarding and involves working flexible hours in a fun, team environment.
Responsibilities
- General Responsibilities
- Actioning the business performance of the restaurant set by the Restaurant General Manager.
- Actioning restaurant sales levels and profitability.
- Actioning marketing activities, such as promotional events and discount schemes.
- Preparing reports at the end of the shift/week, including staff control, food control, wastage and sales.
- Creating and executing plans for departmental sales, profit and staff development.
- Stock Control
- Order or requisition food and other supplies needed to ensure efficient and continuous operation.
- Weekly/Daily ordering to ensure that stock levels are maintained and any special orders for functions etc. are placed in a timely manner.
- Work with other Supervisors and Managers to coordinate all aspects of stock deliveries and keep accurate and up to date records.
- Inspect supplies, equipment, and work areas to ensure conformance to established GDK Standards.
- Training
- Provide staff training and ongoing support of staff members. Suitable training will be provided to the successful applicant.
- Ensure store staff are always well groomed and smart ready for work.
- Ensure storage areas are secure, neat and clean at all times, so as to maintain high standards of quality control, hygiene, sanitation, health and safety as per GDK policies.
- Maintain the food standard and presentation in accordance with GDK Standards.
- Ensuring the team is polite and efficient and provides excellent services at all times maintaining the exceptional GDK standard and quality.
- Meet and greet customers whenever possible.
- Make sure the customers are enjoying their GDK meals and take action and investigate and solve to correct any customer queries or complaints.
- Thoroughly train staff regarding fire and safety procedures so as to be aware of all Health, Safety and Fire regulations and to abide by their terms.
- Be able to demonstrate proper and safe usage of all equipment.
- Other Responsibilities
- Identify possible additional revenue opportunities.
- Knowledge of ingredients and cooking methods if requested by a guest.
- Assist other staff where and when required.
- Ensure wastage is kept to a minimum.
- Ability to work in a team and talent for motivating others, have excellent customer service skills and importantly the ability to remain calm under pressure.
- Conduct a daily staff briefing and ensure the staff is punctual and available for each shift.
- To carry out any other reasonable duties within the overall function of the job.
Flexible Hours Lead Shift Supervisor - Hospitality in Leeds employer: German Doner Kebab
GDK is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those seeking a rewarding career in hospitality. With flexible hours and a focus on employee development, team members are encouraged to grow their skills while enjoying a fun, collaborative environment. The company prioritises customer satisfaction and operational excellence, making it an ideal place for passionate individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Hours Lead Shift Supervisor - Hospitality in Leeds
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality sector. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Get your game face on for interviews! Research common questions for supervisory roles in hospitality and practice your answers. Show them you’re not just about managing but also about inspiring and leading a team.
✨Tip Number 3
Don’t forget to showcase your flexibility! Since this role involves flexible hours, be ready to discuss your availability and how you can adapt to the needs of the business. It shows you’re committed and ready to jump in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at GDK!
We think you need these skills to ace Flexible Hours Lead Shift Supervisor - Hospitality in Leeds
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your enthusiasm for customer service and team leadership, as we want to see how you can inspire others!
Tailor Your Experience:Make sure to align your previous management experience with the responsibilities listed in the job description. We’re looking for specific examples from your time in food franchises or restaurants that demonstrate your ability to drive sales and manage a team effectively.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key when showcasing your qualifications!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at GDK!
How to prepare for a job interview at German Doner Kebab
✨Know the Company Inside Out
Before your interview, make sure you research GDK thoroughly. Understand their values, mission, and what sets them apart in the hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Lead Shift Supervisor, you'll need to demonstrate your management experience. Prepare specific examples from your past roles where you've successfully led a team, resolved conflicts, or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations in the restaurant environment. Think about scenarios involving customer complaints, staff training, or stock control. Practising your responses will help you feel more confident during the interview.
✨Emphasise Flexibility and Teamwork
Since the role involves flexible hours and working in a team, be ready to discuss your availability and how you thrive in collaborative settings. Share examples of how you've worked well with others to achieve common goals, especially in high-pressure situations.
