Junior IT Associate

Company Overview

GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions.

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.

What you will do

We are seeking a motivated and skilled IT Support Specialist to join our dynamic team. As a key member of our IT Infrastructure group, you will be responsible for managing and resolving a wide range of IT-related issues. This role is essential in maintaining a secure, efficient, and user-friendly technology environment, supporting both local and global operations.

• London Office SPOC: Act as the Single Point of Contact (SPOC) for all IT-related matters in the London office. Ensure effective communication and coordination between the local team and global IT support. Provide hands-on technical assistance and manage user requests to maintain reliable IT operations.
• Incident Management: Handle and resolve IT infrastructure tickets related to operating systems, hardware, applications, A/V support, asset management, networking, and tech tools. Ensure timely resolution in line with defined SLAs using the designated ticketing system.
• Desktop Infrastructure: Build and configure computers according to departmental standards and ensure readiness for end users.
• User Management: Provide support to end users, including senior management and VIPs, ensuring high satisfaction and prompt issue resolution.
• Security Compliance: Maintain strong compliance across all end-user systems, consistently achieving high scores on security audits and parameters.
• Hardware Asset Inventory: Accurately manage changes to IT hardware assets through the IMAC (Install, Move, Add, Change) process in collaboration with the asset management team.
• IT Asset Logistics: Coordinate procurement, shipment, and communication for laptops and peripherals for users in London and EU region.
• Project Contribution: Participate in and support end-user computing projects, aligning IT initiatives with broader business goals.

What you should bring

• Fluent in English with excellent communication and customer service skills.
• 1–2 years of experience in IT support or a similar role.
• Strong understanding of computer systems and troubleshooting techniques.
• Quick learner with attention to detail, punctuality and a proactive mindset.
• Solid analytical and problem-solving abilities.
• Engineering degree preferred.
• Ability to prioritize tasks and contribute effectively to projects that align technology with business strategy.