At a Glance
- Tasks: Support customers and partners with technical expertise in automotive technology.
- Company: Join Geotab, a global leader in IoT and connected transportation.
- Benefits: Enjoy a flexible hybrid work model, competitive salary, and great career growth.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Make an impact in a fast-paced environment while working with cutting-edge technology.
- Qualifications: Experience in telematics or automotive field service is a plus.
The predicted salary is between 29700 - 36300 £ per year.
This full-time on-site position offers great opportunities for career growth. The area of interest is Support Operations, located in High Wycombe, England.
Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets.
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Service Technical Specialist who will support customers, installers, product teams, and field service initiatives through technical expertise, installation quality, and innovative solutions. If you love automotive technology, customer collaboration, and solving complex technical challenges, we would love to hear from you!
What you'll do:
- Support product development, customer implementations, installation partners, pilot programs, and field service quality.
- Provide technical support for product design, installations, testing, troubleshooting, installer certification, audits, documentation, and strategic initiatives.
- Work closely with Product, R&D, Sales, Field Services, Learning and Development, customers, resellers, and installation partners.
- Provide design support for the New Product team, analysing user's requirements, defining product specifications, field and simulation testing.
- Support customers with technical details, technical specifications and data requirements based on Geotab product offerings.
- Support sales with technical applications based on requirements from Resellers / Customers.
- Support Installation partners and their installers real time when necessary.
- Provide specific technical installation requirements and wiring schematics.
- Stay relevant to new advances in technology and be flexible to adapt to the growing market demands.
- Create and implement Installer Certification Tests.
- Update modules with latest Geotab Product information.
- Participate in installer performance evaluation and audits.
- Ensure company installation quality standards are communicated and adhered to in the field.
- Update all installation documents and product guides with latest information.
- Work with installers to ensure they understand and use the Field Services department price list for installation services.
- When required, perform installations in the field as part of an installation demonstration, installation training or Pilot projects.
- Create Installation videos and guides by taking photo sets and video content in conjunction with our L&D Teams.
- Send out feedback surveys, support Field Services invoicing processes, and update the ticketing system.
- Continually seek and suggest methods to improve both internal and external systems and processes within the organization, especially as related to installations and onsite services.
- Source and qualify new installation partners.
- Resolve installer issues and concerns.
- Support Geotab global strategic initiatives.
What you'll bring to this role:
- Post-Secondary Diploma/Degree or equivalent experience required.
- Experience working as an installation field service specialist in Telematics, Automotive industry, or equivalent.
- Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces.
- Experience with both hardware and software integration required.
- In-depth knowledge of automotive electronic components.
- Experience managing third-party contractor relationships.
- Proficiency with automotive/electronics test equipment and hand tools.
- Knowledge of communications systems and networks, including Cellular, GPS, and serial data.
- Strong interpersonal relationship-building, analytical, and problem-solving skills.
- Ability to manage multiple tasks and projects simultaneously.
- Ability to travel internationally up to 40% of the time.
How we work:
At Geotab, we have adopted a flexible hybrid working model. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings.
Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com.
Field Service Technical Specialist at Geotab in High Wycombe employer: GEOTAB
Geotab is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among diverse talent. With a strong commitment to employee growth, flexible working arrangements, and comprehensive benefits, Geotab ensures that its team members can thrive both personally and professionally while making a meaningful impact in the IoT and connected transportation industry. Join us in our beautiful UK office or work remotely, and be part of a culture that values inclusivity and encourages new ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technical Specialist at Geotab in High Wycombe
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to GEOTAB as a field sales pro!
✨Scout Out the Competition
Research potential competitors for GEOTAB and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up GEOTAB’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Technical Specialist at Geotab in High Wycombe
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at GEOTAB, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at GEOTAB, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at GEOTAB.
How to prepare for a job interview at GEOTAB
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that GEOTAB offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in GEOTAB but also helps you get a feel for whether you’d thrive in that environment.
