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Location: Mansfield, UK • Employment Type: Full-Time
About the Role
We are looking for an experienced Level 3 Engineer to join our team and take the lead on complex IT projects. In this senior role, you will not just be fixing problems. You will be designing advanced solutions, mentoring junior engineers, and helping businesses run more efficiently through technology.
What You’ll Be Doing
- Providing Level 3 technical support for escalated issues across servers, networks, and cloud infrastructure
- Designing, implementing, and maintaining advanced IT solutions including network architecture, virtualization, and cloud migrations
- Leading troubleshooting for critical incidents to minimise downtime
- Developing automation scripts or tools to streamline system administration
- Analysing recurring issues and implementing preventive solutions
- Mentoring and training Level 1 and Level 2 engineers
- Collaborating with clients to understand their business needs and recommend tailored IT solutions
- Staying up to date with industry trends and emerging technologies
- Taking part in an on-call rotation for critical after-hours support
What You Must Have
- At least 5 years’ professional experience in IT support
- Deep knowledge of networking protocols and technologies such as TCP/IP, DNS, DHCP, or VPN
- Extensive experience with Microsoft Azure and Microsoft 365
- Full UK driving licence
What Will Help You Stand Out
- Advanced Windows server administration skills
- Experience with network architecture, firewalls, routing, and SD-WAN
- Proficiency in scripting languages such as PowerShell, Python, or Bash for automation
- Strong project management skills and experience leading IT initiatives
- Industry certifications such as CCNA, MCSE, or AWS Solutions Architect
- Excellent problem-solving and communication skills
Why You’ll Love Working With Us
Here your expertise will be valued, your ideas will be heard, and your career will have space to grow. You will be part of a supportive team that shares knowledge openly and enjoys solving problems together. We offer flexibility to help you balance work with everything else that matters.
Contact Detail:
Geostream Solutions Recruiting Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Information Technology Support Engineer role. Highlight your Level 3 support experience and any relevant projects you've led, as this will show us you're the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background aligns with our needs. Don’t forget to mention any mentoring experience, as we value team players who can guide others.
Showcase Your Technical Skills: Be specific about your technical expertise in networking protocols, Microsoft Azure, and scripting languages. We want to see how you’ve applied these skills in real-world scenarios, so include examples of past projects or challenges you've tackled.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows us you’re keen to join our community!