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- Tasks: Lead complex IT projects and provide Level 3 technical support.
- Company: Geostream Solutions is a forward-thinking tech company based in Mansfield, UK.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Other info: Opportunity to mentor junior engineers and work on innovative technology solutions.
- Why this job: Join a collaborative culture where your ideas matter and career growth is encouraged.
- Qualifications: 5+ years in IT support with deep networking knowledge and experience in Microsoft Azure.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Information Technology Support Engineer role at Geostream Solutions.
Location: Mansfield, UK • Employment Type: Full-Time
About the Role
We are looking for an experienced Level 3 Engineer to join our team and take the lead on complex IT projects. In this senior role, you will not just be fixing problems. You will be designing advanced solutions, mentoring junior engineers, and helping businesses run more efficiently through technology.
What You’ll Be Doing
- Providing Level 3 technical support for escalated issues across servers, networks, and cloud infrastructure
- Designing, implementing, and maintaining advanced IT solutions including network architecture, virtualization, and cloud migrations
- Leading troubleshooting for critical incidents to minimise downtime
- Developing automation scripts or tools to streamline system administration
- Analysing recurring issues and implementing preventive solutions
- Mentoring and training Level 1 and Level 2 engineers
- Collaborating with clients to understand their business needs and recommend tailored IT solutions
- Staying up to date with industry trends and emerging technologies
- Taking part in an on-call rotation for critical after-hours support
What You Must Have
- At least 5 years’ professional experience in IT support
- Deep knowledge of networking protocols and technologies such as TCP/IP, DNS, DHCP, or VPN
- Extensive experience with Microsoft Azure and Microsoft 365
- Full UK driving licence
What Will Help You Stand Out
- Advanced Windows server administration skills
- Experience with network architecture, firewalls, routing, and SD-WAN
- Proficiency in scripting languages such as PowerShell, Python, or Bash for automation
- Strong project management skills and experience leading IT initiatives
- Industry certifications such as CCNA, MCSE, or AWS Solutions Architect
- Excellent problem-solving and communication skills
Why You’ll Love Working With Us
Here your expertise will be valued, your ideas will be heard, and your career will have space to grow. You will be part of a supportive team that shares knowledge openly and enjoys solving problems together. We offer flexibility to help you balance work with everything else that matters.
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Information Technology Support Engineer employer: Geostream Solutions
Contact Detail:
Geostream Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Make sure to showcase your experience with Level 3 support in your conversations. When networking or during interviews, highlight specific complex IT projects you've led and the impact they had on efficiency.
✨Tip Number 2
Familiarise yourself with the latest trends in cloud technologies, especially Microsoft Azure and Microsoft 365. Being able to discuss recent developments or features can demonstrate your commitment to staying current in the field.
✨Tip Number 3
Prepare to discuss your mentoring experiences. Since this role involves training junior engineers, think of examples where you've successfully guided others and how that contributed to team success.
✨Tip Number 4
Network with professionals in the industry, particularly those who work with Geostream Solutions or similar companies. Attend relevant meetups or online forums to build connections that could lead to referrals.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially Level 3 roles. Emphasise your knowledge of networking protocols, Microsoft Azure, and any scripting languages you are proficient in.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about IT support and how your experience aligns with the role at Geostream Solutions. Mention specific projects or achievements that demonstrate your ability to lead and mentor others.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved complex technical issues in the past. Highlight your analytical skills and any preventive solutions you've implemented to avoid recurring problems.
Highlight Continuous Learning: Mention any industry certifications you hold, such as CCNA or MCSE, and express your commitment to staying updated with emerging technologies. This shows your dedication to professional growth and adaptability in the fast-paced IT landscape.
How to prepare for a job interview at Geostream Solutions
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with networking protocols, Microsoft Azure, and cloud infrastructure. Highlight specific projects where you designed or implemented advanced IT solutions, as this will demonstrate your capability for the Level 3 Engineer role.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions that assess your troubleshooting abilities. Share examples of critical incidents you've managed, focusing on how you minimised downtime and implemented preventive solutions.
✨Emphasise Mentoring Experience
Since mentoring junior engineers is a key part of the role, be ready to discuss your experience in training and guiding others. Provide examples of how you've helped Level 1 and Level 2 engineers grow in their roles.
✨Stay Updated on Industry Trends
Research the latest trends in IT support and emerging technologies relevant to the role. Being able to discuss these topics will show your passion for the field and your commitment to continuous learning.