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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for clients.
- Company: Join a veteran-owned company with a strong commitment to service excellence.
- Benefits: Enjoy competitive pay, health benefits, 401k, and generous paid time off.
- Why this job: Make a difference by helping others solve their tech problems every day.
- Qualifications: Must have IT support experience and a passion for customer service.
- Other info: Work in a dynamic environment with opportunities for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
GCA is looking for a Help Desk Support Specialist with excellent customer service to support an onsite, client-facing IT service center. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements.
Position Description
- Initiate and resolve service request/problem incidents
- Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system support specialists
- Maintain and update records and tracking databases
- Alert management to recurring problems and patterns of problems
- Work with system administrators and developers to ensure services/incidents are completed
- Provide an outstanding customer service experience in a variety of circumstances across all organizational levels
Basic Qualifications
- HS Diploma
- Minimum two (2) years of IT support experience
- Active Directory experience (Preferred)
- Requires active DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security)
- Active Secret clearance is required to start; TOP SECRET (Preferred)
- MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI)
- Requires prior IT helpdesk (i.e., Tier 1 or 2) experience
GCA is an 8a, Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees, including but not limited to:
Benefits
- Competitive Compensation
- Health and Wellness benefits through Anthem Blue Cross Blue Shield
- 401k Retirement Plan
- Paid Time Off (PTO), starting at 120 hours/year
- Ten (10) paid Federal holidays
Job Type
- Full-time, Contract
Schedule
- 8-hour shift (not including meal breaks) Monday through Friday
Experience
- Help desk: Minimum 1 year (Required)
License/Certification(s)
- CompTIA Security+ (Required)
- Security clearance
- Must be US citizen and suitability to obtain a government-sponsored clearance
- Active Secret clearance (Preferred)
Work Location
- Stafford, VA: 100% onsite, In-person
Help Desk Tier I in Stafford employer: Geospatial And Cloud Analytics Inc
Contact Detail:
Geospatial And Cloud Analytics Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Tier I in Stafford
✨Tip Number 1
Get your tech skills sharp! Brush up on your IT support knowledge, especially around Active Directory and help desk best practices. We want to see you confidently tackle those technical problems during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping users, we recommend role-playing common scenarios with a friend. Show us you can keep calm and provide excellent service, even under pressure.
✨Tip Number 3
Network like a pro! Connect with current or former employees of GCA on LinkedIn. We love seeing candidates who’ve done their homework and can talk about the company culture and values during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at GCA. Don’t miss out!
We think you need these skills to ace Help Desk Tier I in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and customer service skills. We want to see how your background aligns with the Help Desk Tier I role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how your problem-solving skills make you a great fit for our team at GCA.
Showcase Your Certifications: If you’ve got certifications like CompTIA Security+, make sure they’re front and centre in your application. We love seeing candidates who are proactive about their professional development!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Geospatial And Cloud Analytics Inc
✨Know Your Stuff
Make sure you brush up on your IT support knowledge, especially around Active Directory and help desk best practices. Familiarise yourself with common technical issues and solutions, as well as the tools you might be using in the role.
✨Customer Service is Key
Since this role is all about providing excellent customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview to showcase your skills.
✨Understand the Company Culture
Research GCA and their values, especially since they are a Veteran Owned company. Knowing their mission and how they support government contracts can help you align your answers with what they’re looking for.
✨Prepare for Security Questions
Given the need for security clearance, be prepared to discuss your background and any relevant certifications like CompTIA Security+. Make sure you understand the importance of security in IT support roles and be ready to explain how you would handle sensitive information.
