At a Glance
- Tasks: Manage client relationships and ensure they gain maximum value from our AI-driven insights.
- Company: Join Seerist, a leader in AI-driven analytics for global risk intelligence.
- Benefits: Competitive salary, flexible work environment, and professional development opportunities.
- Other info: Enjoy a culture that values bold ideas and work-life balance.
- Why this job: Be part of a dynamic team making a real impact in global security.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Company Overview
Join Seerist, a leading provider of AI-driven, augmented analytics for threat and risk intelligence, designed to help commercial organizations and government anticipate, monitor, and manage global risks.
Seerist delivers real-time insights, forecasts, and alerts that bring clarity to decisions and save valuable time for security and intelligence teams.
Every day, Seerist helps our customers support their operations and missions globally, ensuring informed, rapid decisions.
About the Role
Seerist is looking to hire experienced and motivated Customer Success professionals to support our current and prospective Commercial Clients around the world.
We support over 450 corporate security and GSOC teams globally.
The role sits within the Customer Account Management team, managing around thirty to forty five clients, with the main focus on renewals, retention, and ensuring each client gains maximum value from Seerist’s intelligence and insight services.
You will also be responsible for onboarding and training new clients, and take full ownership of the renewal process.
You’ll work closely with senior stakeholders across security, intelligence, risk, and strategy functions in major global organisations, helping them interpret and apply relevant intelligence to anticipate and respond to global events.
Responsibilities
Manage a portfolio of around thirty to forty five commercial clients across UK & EMEA
-Lead onboarding and training for new clients, ensuring they can use Seerist effectively from day one
-Take full ownership of renewals, including proposal, negotiation, and completion
-Ensure renewal and retention targets are achieved and clients receive consistent value from Seerist’s service
-Provide feedback to internal teams to help refine and improve client experience
-Saa S or Intelligence led subscription based account management or customer success experience
-Experience working directly with key clients and senior stakeholders, with the ability to understand their needs and clearly explain how Seerist’s insights support their objectives
-Ability to understand client goals, plans, challenges, timelines, and budgets
-Responsible for good, proactive account management and use of CRM tools.
Required Qualifications
- Have in-depth knowledge of a corporate security function and/or threat intelligence function.
- Have Saa S and/or account management experience.
- Have experience working directly with high-touch customers, must be able to create, edit, research, evaluate, analyze, and fuse data from multiple sources and datasets to appropriately communicate the value of real-time threat monitoring to clients.
- Understand customer goals, plans, challenges, timelines, budget, and authority.
- Have a passion for building and maintaining relationships with customers.
- Understand the importance of customer's goals, outcomes, and operational processes to integrate our Saa S platform into customer workflows.
Ability to effectively work with a wide range of internal and external stakeholders from entry-level employees to C-suite executives.
- Self-motivated with the ability to work in a fast-paced, changing environment.
- Genuine customer empathy.
- Organized and strong time management skills.
- Excellent written & verbal communication.
- A thirst for knowledge and growth.
- A sense of urgency and persistence.
- Team player.
- Flexibility and dynamism – we are a small company that moves fast.
Desired Qualifications
- Bachelor's degree in a related field or equivalent work experience
- Experience in engaging with corporate security or intelligence functions a bonus.
- 4-7 years of enterprise software or Saa S customer success/account management/sales with a demonstrated track record of success.
- Experience working with sales, account management, product, and engineering teams.
- Ability to communicate complex concepts to a wide range of audiences.
- Ability to think on your feet and problem-solve in real time.
What Seerist offers
- An opportunity to be a part of a fast-moving organization with cutting edge technology
- A culture that is dynamic, diverse, trust-centered, and open to bold ideas
- Competitive compensation and benefits package to include bonus and pension
- Long term incentives
- A flexible and fun work environment that values work-life balance
- Remote and office-based work
- 25 days of paid annual leave plus bank holidays
- Tuition Reimbursement
- Professional Development Stipend
Seerist is an equal opportunity employer.
Seerist does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
All employment is decided on the basis of qualifications, merit, and business need. #SF
Customer Success Manager (UK Based) in London employer: GEOSPARK ANALYTICS DBA SEERIST FEDERAL
Seerist is an exceptional employer, offering a dynamic and inclusive work culture that values innovation and collaboration. As a Customer Success Manager, you will have the opportunity to engage with high-profile clients while benefiting from competitive compensation, professional development stipends, and a flexible work environment that promotes work-life balance. With a commitment to employee growth and a focus on cutting-edge technology, Seerist empowers its team members to thrive in their careers and make a meaningful impact in the field of threat and risk intelligence.
Contact Details:
GEOSPARK ANALYTICS DBA SEERIST FEDERAL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (UK Based) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GEOSPARK ANALYTICS DBA SEERIST FEDERAL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GEOSPARK ANALYTICS DBA SEERIST FEDERAL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (UK Based) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GEOSPARK ANALYTICS DBA SEERIST FEDERAL:Your cover letter is your chance to shine! Tell us why you want to work at GEOSPARK ANALYTICS DBA SEERIST FEDERAL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GEOSPARK ANALYTICS DBA SEERIST FEDERAL!
How to prepare for a job interview at GEOSPARK ANALYTICS DBA SEERIST FEDERAL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
