At a Glance
- Tasks: Manage customer relationships and drive product adoption across France and Spain.
- Company: Join Seerist, a leading intelligence platform trusted by global security teams.
- Benefits: Competitive salary, bonuses, health benefits, and professional development opportunities.
- Other info: Enjoy a flexible hybrid work schedule and a supportive, diverse culture.
- Why this job: Own a key portfolio with real autonomy and make a significant impact.
- Qualifications: Fluent in French and English, with 3 years in customer success or account management.
The predicted salary is between 56700 - 69300 £ per year.
Job Title
Customer Success Manager - EMEA (French Speaking)
Location
- London, UK (Hybrid, 3 days in office each week)
- About Seerist
Seerist delivers decision-ready intelligence through its Saa S platform, helping security, intelligence, and risk teams identify emerging risks, understand potential impacts, and make decisions before disruption occurs, combining deep human analyst expertise with OSINT-informed AI and a verification infrastructure.
Seerist's clients include government agencies, global institutions, and multinational enterprises, including Fortune 500 companies.
The company supports over 450 corporate security, intelligence, and GSOC (Global Security Operations Centre) teams worldwide, with staff based in the United States, the UK, EMEA, and APAC.
The Role
We are hiring a French-speaking Customer Success Manager to take ownership of our portfolio of accounts across France, Spain, and other markets in the region.
You will be the primary relationship owner for these customers, driving onboarding, adoption, and retention.
What You Will Do
- Own the full customer lifecycle for a portfolio of accounts across France, Spain, and the wider region, onboarding, training, adoption, and renewal.
- Deliver onboarding and training, ensuring new customers and users are set up for success from day one, including platform walkthroughs and enablement sessions.
- Build trusted relationships with day-to-day users through to senior stakeholders across security, intelligence, risk, and strategy functions, acting as a strategic advisor on how Seerist supports their objectives.
- Drive product adoption and usage, proactively identifying underused capabilities and running regular check-ins and business reviews.
- Own renewals end-to-end, including proposal, negotiation, and completion, ensuring on-time, successful renewal and retention across your book of business, proactively managing risk and flagging any at-risk accounts early.
- Assist with growth within your existing accounts by identifying and flagging potential opportunities, and supporting the Sales Executive to progress them.
- Coordinate cross-functionally with Product, Research & Collections, and Technical Solutions to resolve customer issues, and relay client feedback to help refine and improve the client experience.
- Maintain accurate account records in Hub Spot, ensuring data is captured accurately and in a timely manner.
- Travel periodically to visit customers.
- What We Are Looking For
Required
- Fluent French (native or near-native, written and spoken).
- Fluent English (business-level, written and spoken).
- Minimum 3 years experience in a Customer Success, Account Management, or client-facing role, ideally within a Saa S or intelligence-led, subscription-based environment.
- A track record of managing renewals and supporting account growth in partnership with Sales.
- Strong communication and relationship-building skills, comfortable engaging stakeholders from analysts up to senior leadership.
- Ability to understand client goals, plans, challenges, timelines, and budgets.
- Comfortable working with data platforms and translating technical capability into customer value (training, demos, use-case design).
- Requires the right to work in the UK.
Strongly preferred
Prior experience in security, geopolitical risk, threat intelligence, GSOC/security operations, or risk domains.
- Business level Spanish
- Familiarity with Hub Spot or similar CRM/CS platforms.
Why Join Seerist
- Work with a fast-growing, leading intelligence platform trusted by global security teams.
- Own a strategically important portfolio spanning France and Spain, with real autonomy and executive visibility.
- Join a collaborative, high-performing EMEA CS and Sales team.
- Competitive salary, bonus plan, pension matching, and long-term incentives.
- Comprehensive benefits including health, dental, vision, and life plans.
- Paid time off plus bank holidays
- A dynamic, diverse, trust-centred culture that values work-life balance and professional development.
- A flexible schedule with remote and office-based work. Three (3) days per week in London office required.
- Tuition Reimbursement
- Professional Development Stipend
Seerist is an equal opportunity employer.
Seerist does not discriminate on the basis of race, religion, colour, sex, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
All employment decisions are based on qualifications, merit, and business need.
Customer Success Manager - EMEA in London employer: GEOSPARK ANALYTICS DBA SEERIST FEDERAL
Seerist is an exceptional employer, offering a dynamic and inclusive work culture that values innovation and collaboration. As a Customer Success Manager, you will have the opportunity to engage with high-profile clients while benefiting from competitive compensation, professional development stipends, and a flexible work environment that promotes work-life balance. With a commitment to employee growth and a focus on cutting-edge technology, Seerist empowers its team members to thrive in their careers and make a meaningful impact in the field of threat and risk intelligence.
Contact Details:
GEOSPARK ANALYTICS DBA SEERIST FEDERAL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - EMEA in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GEOSPARK ANALYTICS DBA SEERIST FEDERAL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GEOSPARK ANALYTICS DBA SEERIST FEDERAL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - EMEA in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GEOSPARK ANALYTICS DBA SEERIST FEDERAL:Your cover letter is your chance to shine! Tell us why you want to work at GEOSPARK ANALYTICS DBA SEERIST FEDERAL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GEOSPARK ANALYTICS DBA SEERIST FEDERAL!
How to prepare for a job interview at GEOSPARK ANALYTICS DBA SEERIST FEDERAL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
