MIS OFFICER

Job Reference: schooltalent/TP/33703/2667

Number of Positions: 1

Contract Type: Full Time Permanent

Location: The Pends, St Andrews, Fife

Closing Date: 26/06/2026

Department: IT/Development

Region / Division: St Leonards

Job Role: Operational/Professional Services

The Role

Reports to: Head of IT

Salary: Grade 4.2 - £31,592

Hours of work: 37.5 hours - Monday Friday - 8am - 5.30pm

Role overview: The Engage MIS, and associated systems, play a pivotal role in the day-to-day management of school activities, from pupil and parent data capture through to pupil and teacher timetables, task assignment, reporting, and assessment. As MIS Officer, you will promote and support the effectiveness and availability of the various systems. You will work closely with stakeholders across the school in a support and guidance capacity, and also promote and deliver change through a process of review and continuous improvement.

Key Responsibilities

• Provide support for all MIS platforms managed and maintained by the MIS and IT teams and you will have a good level of understanding of all of them to fulfil requests and resolve incidents.
• Manage help desk requests to diagnose incidents, initiate remedial actions and resolve to the agreed targets and levels of quality.
• You will work with third party partners as well as internal technology colleagues to resolve incidents and fulfil requests.
• Collaborate with colleagues across the school to maximise the use of Engage, e.g. continuous review and development of daybook templates to support school requirements.
• Provide training and guidance to system users across the school to enhance knowledge and promote effective use of systems.
• Liaise with third party suppliers to assist and support the successful transition of system upgrades and changes.
• Provide and promote first-class, proactive customer support.
• Respond in a timely and professional manner to all customer incidents and requests – putting the customer first is key to success in the role.
• Escalate issues where appropriate while maintaining ownership of the initial support request and pro-actively monitoring progress and providing updates.
• Flexible approach to be able to change priorities quickly and have the capacity to handle multiple tasks at a time when required.
• Collaborate and work effectively across internal functional areas as well as with external parties as required.
• Participate willingly in the team and keep other team members informed and up to date by sharing useful or relevant ideas and information.
• Adhere to St Leonards security and data protection policies.
• Manage internal stakeholder relationships.
• Understand and meet the needs of the school and provide help and support to colleagues as required.
• Build relationships with key stakeholders across the school.

Person specification

Skills, Knowledge & Experience

• School MIS Software: Deep technical proficiency in a school MIS, preferably Engage.
• Data Protection & GDPR: Strict compliance handling sensitive pupil data, safeguarding records, and access permissions.
• Timetabling & Census Support: Ability to manipulate software to input school timetables, academic calendars and ISC census reports.
• Reporting: Ability to translate data into meaningful reports using Excel and other report writing tools.
• Safeguarding Awareness: Understanding the high-security protocols required around vulnerable pupil data.
• Stakeholder Communication: Explaining technical data insights clearly to teachers, headteachers, and governors.
• Teamwork: Strong collaborative mindset to achieving results.
• Data Visualization: Creating school performance and attendance dashboards using Power BI or Tableau.
• Third-Party Integrations: Managing API links between the MIS and apps like ParentPay, Wates, or Seesaw.
• SQL/Scripting: Writing queries to extract bespoke data sets directly from the database backend.
• Finance Module Experience: Familiarity with fee-tracking software modules.

Personal Qualities

• Showing up as confident, expert, vibrant and personal in your own unique way.
• Self-starter and problem solver - able to work independently but also a strong dependable team player.
• Self-motivated, but knows when to seek guidance.
• Positive 'can do' attitude and work ethic.
• Always prepared to 'go the extra mile' in delivering service on time and to the highest standards.
• Highly analytical, methodical, and highly organised with the ability to think clearly under pressure.
• Confident and professional communication skills throughout the business.
• Demonstrates the drive and initiative to achieve personal and team objectives.
• Excellent and proven problem solving and troubleshooting experience.

Key Technical Skills

• Excellent working knowledge of school MIS and associated platforms, including; Engage – deep knowledge of key modules – security, timetables, daybooks, attendance, activities, etc.
• ManageBac.
• SchoolCloud – Parents Evenings.
• SOCS.
• CEM.
• Understanding of the process to create roles and security privileges for MIS users.
• Understand the school hierarchy to allocate correct privileges to all MIS users.
• Show an aptitude for analytical reporting to assist with the reporting solutions created and supported by the team.