At a Glance
- Tasks: Guide families through the Admissions journey and deliver exceptional customer service.
- Company: Loretto School, a leading independent boarding and day school near Edinburgh.
- Benefits: Enhanced holiday allowance, free lunches, training opportunities, and school fees remission.
- Other info: Full-time role with opportunities for professional development and community involvement.
- Why this job: Join a supportive team and make a real difference in students' lives.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Loretto School is one of Britain’s leading independent boarding and day schools located on the outskirts of Edinburgh. We are looking for an Assistant Registrar with experience of delivering exceptional customer care to join our team.
Main Purpose of the Role
This is a key role responsible for guiding families through their Admissions journey from the first contact through to joining the School, working closely with colleagues in the Admissions Team and reporting to the Head of Admissions.
Duties include:
- Representing the School nationally and internationally at school fairs, shows and events.
- Guiding families through the Admissions process from first contact to the day they start at school.
- Supporting the Admissions Team in managing, organising, promoting and attending open events.
- Delivering outstanding customer service to all prospective families.
- Building and sustaining positive relationships with agents.
Experience, Skills and Qualifications
- Experience in high end customer facing role.
- Warm, engaging communication style with the ability to build a rapport quickly with families from diverse backgrounds.
- Exceptional organisational skills with excellent time management.
- Experience of working in a private school is desirable, but not essential.
This is a full‑time, permanent post working 35 hours per week, Monday to Friday. Some weekend and evening work is required. Salary band in the region of £28,000.
Benefits
- Enhanced holiday allowance
- Family friendly policies
- Free lunches during term time
- Annual review and opportunities for training and continued professional development
- Bike to work scheme
- School Fees Remission (non-contractual benefit)
- Opportunities for involvement in the wider school community
You must be able to provide evidence of having the right to live and work in the UK. The School is committed to equal opportunities for all its pupils and staff. Loretto is committed to safeguarding and promoting the welfare of children. Annually, every member of staff at the School is required to undergo, complete, and sign to confirm that they have received child protection training and will uphold it.
Assistant Registrar employer: George Watson'S College
Loretto School, located on the picturesque outskirts of Edinburgh, is an exceptional employer that prioritises a supportive and inclusive work culture. As an Assistant Registrar, you will benefit from enhanced holiday allowances, family-friendly policies, and opportunities for professional development, all while contributing to a community dedicated to nurturing students' growth. With free lunches during term time and a commitment to safeguarding, Loretto School offers a rewarding environment for those passionate about education and customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Registrar
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at George Watson'S College. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like George Watson'S College before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Registrar
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to George Watson'S College:Your cover letter is your chance to shine! Tell us why you want to work at George Watson'S College specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at George Watson'S College!
How to prepare for a job interview at George Watson'S College
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
