Data & Event Operations Specialist in London

George P. Johnson (GPJ) is the World’s Leading Event And Experiential Marketing Agency. For over a century we’ve been partnering with the world’s top brands to deliver creative solutions that make a real difference. Our strategic thinking and creativity breathe life into brands. Our ideas create impact, inspire audiences and grow business.

The Role: Data & Event Operations Specialist / Singapore

Key Responsibilities

• Data Strategy & Platform Management (Approx. 40%)
• Platform Management Expertise: Serve as the primary subject matter expert for the platform, managing event builds, configurations, attendee registration paths, session management, and exhibitor portals. Experience with the Rainfocus platform is a plus.
• Data Extraction & Reporting: Develop, generate, and automate comprehensive reports and dashboards, providing insights into registration trends, attendance, session engagement, lead capture, and overall event performance.
• Data Quality & Integrity: Ensure the accuracy, consistency, and completeness of all event-related data within RainFocus and connected systems. Implement processes for data validation and clean-up.
• Integration Support: Collaborate with internal teams to ensure seamless data flow and integration between our preferred platform and other marketing/sales platforms. Troubleshoot data sync issues as they arise.
• Performance Analysis: Analyze event data to identify key trends, successes, and areas for improvement. Provide actionable recommendations to optimize future event strategies and maximize ROI.
• User Training & Support: Provide guidance and support to internal teams on RainFocus functionalities, best practices for data entry, and reporting capabilities.
• Event Operations & Management (Approx 60%)
• Rigorous in organisation and management, conscientious and adept in solving issues at all levels of a project.
• Collaborative: With multiple stakeholders, communication and teamwork is critical.
• Outstanding oral and written communication skills one-on-one and in large groups, with the ability to communicate high-level concepts and overall business direction, organise information quickly and summarise succinctly.
• Ensure projects are consistently on brief, on time and on budget.
• Accountability for the quality of projects delivered.
• Responsibility for the creation and ongoing management of project timelines and plans to ensure programmes are on track.
• Development and management of budgets.
• Management of key suppliers, ensuring delivery of their project area is delivered within budget and to a quality in line with client and GPJ expectations.
• Briefing creative and strategy teams on project requirements and ensuring that the output from these teams falls within overall project timeline.
• Creative
• Support and manage the creative development, production and launch of digital experiences across multiple touch points to ensure the creative and innovative ideas fulfil the client brief.
• Demonstrate a strong understanding of the creative process, recognising the importance of the strategic objectives and ensuring they drive the overall output.
• Drive cross-agency collaboration to ensure an aligned approach for meeting client objectives.
• Talent Management
• Demonstrate leadership attributes by supporting positive change, managing your workload, and striving for best practice.
• Ability to clearly communicate performance expectations to direct reports and line managers.
• Ability to nurture, grow and develop a team.
• Client Relationships
• Daily point of contact for clients on projects.
• Provides counsel to clients on deliverables, managing client expectations to ensure we successfully meet the clients’ objectives and deliver great results.
• Finance
• Accountable for profitability of all project deliverables.
• Responsible for obtaining, reviewing and responding to vendor quotes, ensuring we are working with best in class partners and vendors, with regular negotiations to drive value, profitability and efficiency.
• Accountable for PO creation/distribution.
• Responsible for accurate management of budget reconciliations (often across multiple currencies).

About you

• You’re a self-starter who promotes a culture of entrepreneurial spirit.
• You have an agile mindset.
• You keep everything in perspective and lead your team and business that way.
• You are culturally aware and move with the times.
• You understand the marketplace and use this information to inform project decisions.
• You have the ability to articulate a clear vision of project success, in order to gain the confidence of a client audience.
• You demonstrate a calm and positive attitude.
• You’re adaptable and open to unexpected requests and ways of working.
• You are always willing to help other people within the project, across departments.
• You’re curious and eager to learn about the industry, clients’ business, tech solutions.
• You are solutions focused/creative problem solver.
• A challenger – you’re always looking to improve work.
• You are persistent and patient.
• You’re truly passionate about planning and delivering best-in-class work.
• You’re decisive, with the ability to make several decisions at once, and quickly.
• You are a champion of high quality outcomes.
• You plan for the challenges, but expect the best.
• You know how to deliver in order to meet deadlines.
• You've already thought of the next step (or five) before being asked.
• You stay calm when there are changes to the plan.
• You have strong understanding and experience working with large-scale B2B technology clients.
• Experience with CRM systems, particularly RainFocus, and understanding of marketing automation platforms.
• Experience with other event technologies or virtual event platforms.

Your Background, Skills & Experience

• 3+ years of proven experience in a similar role focusing on event technology, data management and event coordination and execution, understanding the full event lifecycle.
• Demonstrable and hands-on expertise with the RainFocus event platform is essential, including build, configuration, data management, and reporting.
• Proficiency in creating reports and dashboards using the platform's native capabilities or other business intelligence tools.
• Extensive experience in client relations and management.
• Excellent verbal and written communication skills.
• An excellent creative eye with an ability to manage the creative process.
• An excellent understanding and process with respect to conflict resolution and management.
• A decisive mind and process/approach.
• Outstanding supplier relations and knowledge.
• Outstanding knowledge and understanding of the industry including; Venues, Hospitality, Entertainment, Technical, Staging, Lighting, Audio, Production Design, Creative Consultants, Logistics, Suppliers, Budget Management.