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- Tasks: Manage client relationships and oversee exciting logistics projects for a global leader.
- Company: Join George P. Johnson, a dynamic agency in the events and brand experience sector.
- Benefits: Competitive salary, growth opportunities, and a vibrant work culture.
- Why this job: Be at the forefront of innovative B2B events and make a real impact.
- Qualifications: 2+ years in account management, strong communication, and analytical skills.
- Other info: Collaborative environment with opportunities for travel and professional development.
The predicted salary is between 36000 - 60000 £ per year.
As Account Manager you will collaborate with Account Directors/Senior Programme Directors and cross-functional teams to develop the plans and objectives for DP World, a key account – a multinational logistics company and a world leader in supply chain solutions. In this role, you will support the extended GPJ project team on the planning and development of our relationship with our clients. In addition oversee the execution of individual projects, taking responsibility for ensuring that agency output adheres to client objectives, meets client deadlines and achieves agency quality standards.
Directly responsible for the delivery of the EMEA Logistics B2B portfolio and the events in the Global B2B programme. Key focus on driving alignment between event execution and DP World’s strategic objectives to ensure maximum brand impact.
Key Responsibilities- Be the client’s principal point of contact within George P. Johnson, albeit they will always be supported at a senior level by either an Account Director or Senior Programme Director.
- Manage the European Logistics portfolio, building strong, trusted relationships with clients to ensure every activation delivers maximum impact.
- Provide strategic guidance on event performance, identify opportunities to optimise activations, and implement BEPP (Business Engagements Platforms and Partnerships) workflow processes and best practices to drive efficiency and consistency.
- Coordinate with internal teams and partners, to ensure seamless collaboration and a high-quality client experience.
- Champion brand consistency, messaging, and experiential standards across all events, ensuring each activation reflects DP World’s objectives and strengthens engagement with attendees.
- Support and coordinate delivery teams across EMEA and globally, ensuring clear roles, accountability, and efficient collaboration.
- Foster a culture of partnership and continuous improvement, enabling smoother execution and stronger alignment with client objectives.
- Anticipate client needs, provide proactive, solution-focused support, and drive streamlined workflows to ensure events are executed seamlessly and to the highest standard.
- Manage client relationships, coordinate internal and external teams, and maintain quality, timelines, and budgets.
- Identify opportunities to optimise Account Management.
- Write and successfully fulfil growth plans in conjunction with Account Director/Senior Programme Director.
- Be a champion of each client’s business within the agency, understanding their products, business priorities/objectives and wider industry sector.
- Generate solutions to our clients’ most pressing business and brand objectives through effective management of GPJ’s resources and solutions.
- Responsible for the nurturing, retention, and growth of specifically allocated client accounts.
- Provide the client with a consultancy service, offering expert knowledge of how the client’s objectives can be realised through the event and brand experience medium.
- Responsible for working on but not necessarily leading new account opportunity pitches, as well as on-boarding new accounts in conjunction with the other team members across GPJ.
- Responsible for the writing of creative concept briefs with input from the Strategy department and is informed on design briefs.
- Be an active collaborator across the GPJ and Project network in order to develop opportunities that leverage our regional and global networks.
- Be a key member of pitch teams that helps to compile effective and appropriate responses to new and existing client opportunities.
- Build a sound understanding of GPJ’s service offering.
- Set and achieve organic growth new business targets.
- Provide the marketing team and the project teams with PR ideas, editorial content, assist with awards entries and act as company lead for any trade associations relevant to your business unit.
- Define requirements of tools and credentials with relevant leads across GPJ.
- Responsible for successful on-boarding of new clients.
- Forecast client account and project revenues across your portfolio of clients.
- Be a process champion; embrace the company’s core working practices and nurture and encourage others to do so.
- Financial responsibility for the revenue and profitability of specific client accounts.
- Ensure scope creep is kept to a minimum by the clear articulation of SOW on budget estimates and tracking of hours on jobs.
- Responsible for the final overall reconciliation, and cash flow of specific client projects.
- Responsible for ensuring that Non Disclosure Agreements (NDA), Project or Programme contracts are drafted and authorised.
- The accurate and timely creation of initial budget estimate for client approval.
- Ultimate responsibility for the long-term profitability of their client group: negotiates fees, controls costs, maximises revenue.
- Responsible for informing project team on client’s business/background to understand the business problem we are looking to solve.
- Proactively assess and understand client needs in order to align the agencies activities and resources profitably to meet those needs.
- Manage and negotiate contract, fee and billing arrangements.
- Apply innovative thinking, develop insightful communication plans.
- Proactively present ideas and opportunities to the client on a quarterly basis.
- Demonstrate an expert knowledge on the roles of events and brand experiences against client’s business objectives/challenges.
- Instigate and lead quarterly (or monthly) reviews with senior clients to discuss current projects and future projects.
- You use intellectual curiosity and tenacity to find new solutions to real business issues.
- You like to challenge the status quo.
- You’re a process champion who embraces the company’s working practices and nurtures and encourages others to do so.
- You have the ability to read between the lines and hear what is not being said.
- Willingness to travel and attend on site events where required.
- At least 2 years experience in a similar agency environment in an account management or operational role.
- Regional/ Global Account Knowledge is desirable.
- Experience with B2B events and exhibitions is desirable.
- Strong attention to detail.
- Strong communications skills.
- Strong analytical skills.
- Ability to juggle multiple projects simultaneously and support several internal GPJ resources.
- Excellent client relationship management skills.
- Budget management experience.
- Knowledge of the role of events and brand experiences in a broader business context.
Account Manager - London employer: George P Johnson Experience Marketing
Contact Detail:
George P Johnson Experience Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might help you land that dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their objectives and how you can contribute to their success. Tailor your responses to show how your skills align with their needs – it’s all about making that connection!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that Account Manager position!
We think you need these skills to ace Account Manager - London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and B2B events, and show how your skills align with what we’re looking for at StudySmarter.
Showcase Your Client Management Skills: We want to see how you’ve built strong relationships with clients in the past. Share specific examples of how you’ve managed client expectations and delivered successful projects that met their objectives.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at George P Johnson Experience Marketing
✨Know Your Client Inside Out
Before the interview, dive deep into DP World’s business model and recent developments. Understanding their logistics operations and strategic objectives will help you demonstrate how your skills align with their needs.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've successfully managed projects in the past. Highlight your ability to juggle multiple tasks while maintaining quality and meeting deadlines, as this is crucial for the Account Manager role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to optimise an event or manage client expectations, and be prepared to explain your thought process and outcomes.
✨Demonstrate Strong Communication Skills
Since you'll be the main point of contact for clients, practice articulating your thoughts clearly and confidently. Use examples from your experience to illustrate how you've built strong relationships and communicated effectively with clients.