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- Tasks: Join our team as a Ward Administrator, managing patient records and supporting healthcare professionals.
- Company: George Eliot Hospital is dedicated to providing excellent patient care with a compassionate team.
- Benefits: Enjoy 27 days annual leave, flexible working, on-site nursery, and a subsidised restaurant.
- Why this job: Make a real difference in patient care while working in a friendly and supportive environment.
- Qualifications: Experience in administration, strong communication skills, and a good standard of education required.
- Other info: Apply quickly as this role may close early due to high demand!
The predicted salary is between 24000 - 36000 £ per year.
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community – get in touch to find out more
We are looking for 2 x Ward Administrators to come join our team.
The working pattern will be: Saturday & Sunday: 8am – 4pm
Main duties of the job
- To ensure that all patient notes are kept up to date and filing is filed in the notes in line with the George Eliot Hospital Medical Records Policy.
- To provide an efficient and professional clerical service to the Nursing, Medical and Surgical Team.
- To communicate with internal and external professional bodies, e.g. other NHS Trust\’s, Coroner, Police, District Nurses and other Allied Healthcare Professionals.
- To communicate over the telephone and personally with patients, patients\’ representatives and relatives relaying accurate and applicable information as required
About us
Here at George Eliot our vision to \’excel at patient care\’ taking centre stage. An ever evolving clinically- led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:
Excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme – find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme
Job responsibilities
- To make appointments for patients when they are discharged if required.
- To ensure that transport is booked for patients to be taken home when discharged if required.
- Take lead responsibility for ward requisitions and maintaining the ward stationery.
- Photocopy information for the Nursing Team and as and when required.
- To be responsible for the general tidiness of the workplace
- Take lead responsibility to inform General Practitioners of all discharges/deaths by telephone within 24 hours.
- To contact IT Training Department to book training courses for members of staff as instructed by ward Senior Sister/Senior Charge Nurse.
- Prepare and fax correspondence as and when required.
- Welcome patients and members of the public entering the ward area and ensure any queries that arise are dealt with either by the Ward Clerk or relevant Nursing personnel.
- To answer ward telephone and ensure that information is correctly handled and disseminated appropriately.
- Ensure the Patient Administration System (Lorenzo) is kept up-to-date and reflects patients currently on the ward and also matches the whiteboard, including consultant/specialty transfers
- Ensure all of the relevant documentation (front sheet and patient labels) is printed from Lorenzo and copies available in the notes for every patient.
- In line with the Trusts Medical Records Policy, ensure that all filing is kept up to date and filed correctly in the patient hospital notes, and that history and mount sheets are also up to date to facilitate Medical Staff ward rounds to be completed with the minimum of interruptions/delays.
- Take lead responsibility for ensuring that patients hospital case notes are up to date and sent back to the Medical Records Department for filing.
- Take lead responsibility after appropriate training, to divide oversized patient hospital notes into manageable volumes.
- Ensure case notes are tracked in accordance with the Trust Case Note Tracking Policy.
- Ensure that all relevant documentation is taken to the Bereavement Centre for deceased patients to enable Death Certificates and the first part of Cremation forms to be completed by doctors as soon as possible to ensure that relatives can be dealt with in a sensitive manner and facilitate funeral arrangements to be made without unnecessary delay.
- Ensure that if a patient is discharged to another hospital during working hours, that the KMR1 Front Sheet is completed before discharge to enable the Clinical Coding Team to assign appropriate ICD10 (diagnostic) and OPCS4 (Procedure) codes for World Health Organisation and Finance purposes.
- Ensure that all KMR1 Front Sheets are completed in a timely manner by the Medical Team for all discharged patients.
- Prepare for admission of patients and ensure that patient notes, where possible, are on the ward before the patients arrive.
- Take lead responsibility to ensure that medical and other insurance notes are issued as requested by the Senior Sister/Senior Charge Nurse
- Ensure that post for patients is distributed in an efficient and timely manner.
- To open and distribute mail for the multi-disciplinary team in an efficient and timely manner.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Experience and Knowledge
- Dealing with members of the general public
- Administration experience within an NHS environment
- Evidence of ability to prioritise workload including working under pressure in order to meet deadlines.
- Experience of leading a team
- Knowledge of PAS systems
Qualification and Professional Training
- Good standard of Education
Skills and Abilities
- Good organisational skills
- Ability to multi-task
- Excellent communication skills and interpersonal skills.
- Able to respond professionally
Personal Qualities
- Calm, Pleasant manner
- Ability to work within a demanding environment
- Approachable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Ward Administrator employer: George Eliot Hospital
Contact Detail:
George Eliot Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Administrator
✨Tip Number 1
Familiarise yourself with the Patient Administration System (Lorenzo) as it's crucial for the role. Understanding how to navigate and update this system will give you a significant advantage during the interview.
✨Tip Number 2
Highlight any previous experience in an NHS environment, especially if you've dealt with patient records or administrative tasks. This will demonstrate your understanding of the healthcare setting and its demands.
✨Tip Number 3
Prepare to discuss scenarios where you've successfully managed multiple tasks under pressure. The ability to prioritise and stay calm is essential for a Ward Administrator, so have examples ready.
✨Tip Number 4
Show your passion for patient care and teamwork. Be ready to explain how you can contribute to a friendly and efficient working environment, aligning with the values of George Eliot Hospital.
We think you need these skills to ace Ward Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description for the Ward Administrator role. Emphasise your administrative experience within an NHS environment and any specific knowledge of Patient Administration Systems (PAS).
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for patient care and your commitment to excellence. Mention how your skills align with the responsibilities outlined in the job description, such as communication with patients and maintaining accurate records.
Highlight Relevant Experience: In your application, provide specific examples of your previous roles where you dealt with the general public or worked under pressure. This will demonstrate your ability to prioritise workload and manage tasks effectively in a demanding environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role of Ward Administrator.
How to prepare for a job interview at George Eliot Hospital
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Ward Administrator. Familiarise yourself with tasks like managing patient notes, booking transport, and communicating with healthcare professionals. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As a Ward Administrator, you'll need excellent communication skills. Be prepared to discuss how you've effectively communicated with patients and colleagues in the past. Use examples that highlight your ability to relay information accurately and handle queries professionally.
✨Demonstrate Organisational Abilities
The role requires strong organisational skills, especially when managing multiple tasks under pressure. Prepare to share specific instances where you've successfully prioritised your workload and maintained efficiency in a busy environment.
✨Express Your Passion for Patient Care
Since the organisation values excellence in patient care, convey your passion for making a difference in people's lives. Share experiences that reflect your commitment to providing high-quality service and your understanding of the importance of compassionate care.