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- Tasks: Join us as a Booking Clerk/Receptionist, managing patient appointments and providing excellent customer service.
- Company: George Eliot is dedicated to delivering high-quality, compassionate healthcare in a supportive environment.
- Benefits: Enjoy 27 days annual leave, flexible working, on-site nursery, and a subsidised restaurant.
- Why this job: Make a real difference in patient care while working in a friendly, inspiring team.
- Qualifications: Experience in an office setting and familiarity with booking systems are essential.
- Other info: Part-time role with potential for job share; apply early as the position may close soon.
1x 16.5 hours per week (part time job share may be considered for the right candidate)
Permanent
Closing Date: 9th July 2025
Interview Date: 24th July 2025
This post may close early due to high numbers of applications, so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
Main duties of the job:
- To ensure an effective and efficient booking service is provided within the Physiological Sciences Service.
- To provide the first point of contact for patients attending the department for their appointments, presenting a friendly and efficient image.
- To provide an efficient and effective reception / clerical service to the Cardio-Respiratory Unit.
- Duties will be undertaken in a professional manner whilst maintaining a calm and caring environment.
About us:
Here at George Eliot our vision to 'excel at patient care' taking centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:
- Excellence and safety in everything we do
- Challenge but support
- Expect respect and dignity
- Local health that inspires confidence
Benefits:
- On-site nursery
- 27 days minimum annual leave plus bank holidays
- Cycle to work scheme
- Flexible working
- Extensive in-house course learning directory
- Buying and selling of annual leave
- Subsidised restaurant
- Tranquility garden
- Generous subsidised on-site parking
Job responsibilities:
- To negotiate dates for procedures with patients, both in person and by telephone in accordance with agreed protocols.
- To draw up lists for operation sessions, in accordance with agreed protocols.
- To reschedule appointments and lists as necessary, according to agreed protocols.
- To provide information to patients about booking procedures and provide relevant leaflets and information packs.
- To assist with the maintenance and validation of waiting list information.
- Liaise with Consultant/Surgeons when compiling operation lists.
- Book patients for operations from peripheral clinics held at other hospitals.
- Provide provisional operation lists to surgeons for them to agree/alter as necessary.
- Book patients onto other hospital operation lists for day surgery.
- Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
- To be flexible and be willing to assist and cover other colleagues within the Unit.
- Welcome patients and members of the public entering the department.
- Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department.
- Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
- Complete the transfer of patients on Lorenzo system, in a timely manner.
- Make follow up outpatient appointments as required.
- Assist patients with any transport difficulties.
- Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
- Answer the telephone and take necessary action.
- Download information from Unisoft for endoscopy staff to submit reports to GPs.
- Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
- Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
- Follow the required procedure for all patients who do not attend on the day to ensure:
- Patient is removed from waiting list or receives another appointment.
- Lorenzo is updated.
- Details are given to the Ward Manager.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification:
- Experience of working in an office environment
- Familiar with Lorenzo or similar system
- Basic numeric & literacy skills
- Good standard education
- Key-board skills RSA II or equivalent
Skills and Abilities:
- Ability to respond to work as part of a team or on own initiative
- Conscientious and hard working
- Ability to deal with distressing situations compassionately
- Demonstrate the need for Tact, diplomacy and resilience as required
- Ability to adapt to change
- Commitment to personal development and service improvement
- Knowledge of computer systems
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Booking Clerk/Receptionist - Physiological Sciences employer: George Eliot Hospital
Contact Detail:
George Eliot Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Clerk/Receptionist - Physiological Sciences
✨Tip Number 1
Familiarise yourself with the Lorenzo system or similar booking systems, as this role requires proficiency in managing patient information. Consider taking a short online course or tutorial to boost your confidence and skills.
✨Tip Number 2
Highlight your experience in customer service during the interview. As the first point of contact for patients, showcasing your ability to communicate effectively and compassionately will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you handle stressful situations. This role may involve dealing with distressed patients, so demonstrating your resilience and tact will be crucial in the interview.
✨Tip Number 4
Research George Eliot's values and mission statement. Understanding their commitment to patient care will help you align your answers with their expectations and show that you're genuinely interested in contributing to their team.
We think you need these skills to ace Booking Clerk/Receptionist - Physiological Sciences
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office environments and any familiarity with booking systems like Lorenzo. Emphasise skills such as communication, organisation, and compassion, which are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for patient care and your commitment to providing excellent service. Mention specific examples from your past experiences that demonstrate your ability to handle the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your basic numeric and literacy skills, as well as your ability to work both independently and as part of a team. Mention any experience dealing with distressing situations and how you managed them with tact and resilience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a Booking Clerk/Receptionist role.
How to prepare for a job interview at George Eliot Hospital
✨Show Your People Skills
As a Booking Clerk/Receptionist, you'll be the first point of contact for patients. Make sure to highlight your ability to communicate effectively and compassionately during the interview. Share examples of how you've handled difficult situations with empathy.
✨Familiarise Yourself with Lorenzo
Since familiarity with the Lorenzo system is essential for this role, take some time to learn about it before the interview. If you have experience with similar systems, be ready to discuss how that knowledge can transfer to using Lorenzo.
✨Demonstrate Your Organisational Skills
This position requires excellent organisational abilities. Prepare to discuss how you manage your time and prioritise tasks, especially in a busy environment. Consider sharing specific examples from past roles where your organisational skills made a difference.
✨Research the Organisation
Understanding George Eliot's vision and values will help you align your answers with what they are looking for. Be prepared to discuss how your personal values match theirs and how you can contribute to their goal of excelling at patient care.
