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- Tasks: Troubleshoot and resolve complex IT issues for clients' infrastructure.
- Company: Join a dynamic team focused on delivering top-notch IT support.
- Benefits: Enjoy competitive salaries and a friendly, supportive work environment.
- Why this job: Work on exciting projects and enhance your skills in Azure and Microsoft 365.
- Qualifications: Strong background in IT support with experience in Azure, Intune, and Microsoft 365 required.
- Other info: Take ownership of support tickets and provide exceptional service to clients.
Are you an experienced 2nd line support engineer looking for your next challenge? Look no further!
Please make sure you read the following details carefully before making any applications.
As a 2nd line support engineer, you will play a critical role in ensuring the smooth operation of our clients\’ IT infrastructure. You will be responsible for troubleshooting and resolving complex technical issues, ensuring that all systems are up and running at all times.
To be successful in this role, you will need to have a strong background in IT support, with a particular focus on Azure, Intune and Microsoft 365. The 2nd line support engineer will be familiar with a range of different technologies and platforms, and be able to adapt quickly to new challenges as they arise.
As a 2nd line support engineer, you will work closely with our clients to understand their needs and provide them with the highest level of service. You will be responsible for maintaining detailed records of all support requests, and for ensuring that all issues are resolved in a timely and efficient manner.
As a 2nd line support engineer, you will be responsible for taking ownership and managing tickets through resolution or escalation. You will work closely with clients to understand their needs and provide the highest level of service possible
If you are a highly motivated and skilled 2nd line support engineer with experience in Azure and Microsoft 365, we want to hear from you! We offer competitive salaries, a friendly and supportive working environment, and the opportunity to work on a variety of exciting projects.
So why wait? Apply today and take the next step in your career as a 2nd line support engineer
2nd Line Support Engineer (MSP-Onsite) employer: George Blake
Contact Detail:
George Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer (MSP-Onsite)
✨Tip Number 1
Make sure to showcase your hands-on experience with Azure, Intune, and Microsoft 365 during the interview. Prepare specific examples of how you've successfully resolved technical issues using these platforms.
✨Tip Number 2
Familiarize yourself with common troubleshooting scenarios that a 2nd line support engineer might encounter. Being able to discuss these scenarios confidently will demonstrate your expertise and problem-solving skills.
✨Tip Number 3
Highlight your ability to communicate effectively with clients. Practice explaining complex technical concepts in simple terms, as this is crucial for providing excellent customer service.
✨Tip Number 4
Research StudySmarter's company culture and values. Understanding our mission and how you can contribute will help you align your answers with what we are looking for in a candidate.
We think you need these skills to ace 2nd Line Support Engineer (MSP-Onsite)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in IT support, particularly with Azure, Intune, and Microsoft 365. Use specific examples of how you've successfully resolved complex technical issues in the past.
Showcase Problem-Solving Skills: Demonstrate your ability to troubleshoot and resolve issues efficiently. Include instances where you took ownership of a ticket and managed it through to resolution or escalation.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Mention your familiarity with various technologies and platforms, and express your adaptability to new challenges.
Maintain Professional Tone: While being informal is great, ensure that your application maintains a professional tone. Clearly articulate your passion for providing high-level service to clients and your commitment to maintaining detailed records of support requests.
How to prepare for a job interview at George Blake
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Azure, Intune, and Microsoft 365 in detail. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your technical expertise.
✨Understand the Client's Needs
Research the company and its clients before the interview. Be ready to discuss how you would approach understanding and addressing their specific IT infrastructure needs, showcasing your customer service skills.
✨Demonstrate Problem-Solving Abilities
Prepare for scenario-based questions where you may need to troubleshoot a technical issue on the spot. Think through your problem-solving process and communicate it clearly to show your analytical skills.
✨Emphasize Ownership and Accountability
Discuss your approach to managing support tickets and taking ownership of issues until resolution. Share examples of how you've successfully escalated problems when necessary, highlighting your commitment to providing excellent service.
