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- Tasks: Enhance customer experience on George.com using digital tools like Algolia and Salesforce.
- Company: Join Asda, a leading retailer with a focus on innovation and teamwork.
- Benefits: Enjoy competitive salary, bonuses, discounts, and comprehensive wellbeing services.
- Why this job: Make a real impact on online shopping experiences while working in a dynamic environment.
- Qualifications: Customer-focused mindset and ability to manage multiple tasks in a fast-paced setting.
- Other info: Hybrid working model with excellent career growth and inclusion initiatives.
The predicted salary is between 30000 - 40000 £ per year.
In this dynamic and fast-paced role, you will play a key part in attracting customers to George.com by optimising our onsite experience through a range of digital tools, platforms and techniques including Algolia and Salesforce. You will champion the customer journey, ensuring our online shoppers enjoy an easy, fast and friendly experience every time they visit the site.
Key Responsibilities
- Customer Experience & Site Optimisation: Attract and engage customers through effective use of tools and systems such as Algolia, Salesforce and onsite optimisation platforms. Conduct daily onsite walks and analyse performance data to identify opportunities to enhance categorisation, filters, product content and customer journeys. Monitor product visibility, availability and basic site performance indicators, identifying issues and escalating or resolving where needed. Proactively identify opportunities to simplify processes and improve the customer experience.
- Site Merchandising & Content Management: Manage and maintain the online product catalogue, ensuring categorisation accuracy and that all products are presented to a high standard, reflecting our brand and trading priorities. Support site merchandising activity, utilising ecommerce tools to implement product placement, filters and category optimisation. Assist with homepage, landing page and category page updates. Perform regular QA checks on content, resolving issues promptly to maintain a seamless customer experience.
- Campaigns & Trading Support: Support the delivery of seasonal promotions, campaigns and trading events in line with the commercial trading calendar. Collaborate with product and digital and marketing teams to deliver timely and accurate site updates.
- Teamwork, Communication & Stakeholder Management: Work closely with a multidisciplinary team to deliver a cohesive and customer-focused online experience. Act as an active, positive contributor to the team—supporting colleagues, sharing ideas and consistently going the extra mile.
Requirements
- A strong customer-centric mindset and a passion for improving online experiences.
- A proactive, agile approach with the ability to manage multiple priorities in a fast-paced environment.
- Confident communication and stakeholder management skills.
- A collaborative spirit and willingness to contribute fully to team goals.
Benefits
- Discretionary company bonus
- Company pension up to 7% matched
- 15% colleague discount in store and online
- Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
Ecommerce Merchandising Assistant in Lutterworth employer: George at Asda
Contact Detail:
George at Asda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Merchandising Assistant in Lutterworth
✨Tip Number 1
Get to know the company inside out! Research George.com and understand their customer journey. This will help you tailor your approach during interviews and show that you're genuinely interested in optimising their online experience.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle specific scenarios related to site optimisation and customer experience. Practising your responses will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the team at Asda. Let’s get you that Ecommerce Merchandising Assistant role!
We think you need these skills to ace Ecommerce Merchandising Assistant in Lutterworth
Some tips for your application 🫡
Show Your Passion for Customer Experience: When you're writing your application, make sure to highlight your love for improving online experiences. We want to see how you can champion the customer journey and make shopping on George.com a breeze!
Be Specific About Your Skills: Mention any experience you have with tools like Algolia or Salesforce. We’re looking for someone who can hit the ground running, so don’t be shy about showcasing your technical skills in your application.
Keep It Clear and Concise: We appreciate a well-structured application! Make sure your points are clear and to the point. This shows us that you can communicate effectively, which is key in this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Ecommerce Merchandising Assistant position.
How to prepare for a job interview at George at Asda
✨Know Your Tools
Familiarise yourself with the digital tools mentioned in the job description, like Algolia and Salesforce. Be ready to discuss how you've used similar platforms in the past or how you would approach learning them quickly.
✨Customer-Centric Mindset
Showcase your passion for enhancing customer experiences. Prepare examples of how you've improved online shopping journeys or resolved customer issues in previous roles. This will demonstrate that you understand the importance of a seamless customer experience.
✨Data-Driven Decisions
Be prepared to talk about how you analyse performance data to make informed decisions. Bring examples of how you've identified opportunities for improvement based on data insights, as this aligns perfectly with the role's responsibilities.
✨Team Player Attitude
Highlight your collaborative spirit by sharing experiences where you've worked effectively within a team. Discuss how you support colleagues and contribute to team goals, as teamwork is crucial in this role.