At a Glance
- Tasks: Support and implement cutting-edge software for emergency services in a dynamic team.
- Company: Join Octave, a leader in public safety technology with a collaborative culture.
- Benefits: Enjoy hybrid working, 25 days holiday, health cover, and a supportive environment.
- Other info: Embrace diversity and grow your career in an inclusive workplace.
- Why this job: Make a real difference in public safety while developing your technical skills.
- Qualifications: Strong IT background with experience in application support and problem-solving.
The predicted salary is between 45000 - 55000 £ per year.
- Senior Application Engineer - FM Team Support
- Job Location (Short): Manchester, United Kingdom
- Workplace Type: Hybrid
Responsibilities
Octave provides industry-leading incident management and computer aided dispatch software to emergency services around the world.
This role is part of the Octave’s UK Public Safety team, which delivers support, software implementation and software configuration services to one of Octave’s key UK customers.
The role is currently subject to a hybrid working arrangement which requires regular days based at our customers’ offices in Manchester.
Reporting to the FM Team Manager, the SAE will provide customer services including system administration, technical implementation, and support for the Octave Computer Aided Dispatch (I/CAD) product and complimentary applications located at the customer’s offices.
The SAE will deliver a range of activities according to their experience in addition to providing the support and implementation services.
Candidates must have good customer facing experience, a logical and systematic approach to problem solving and great customer focus.
- Tasks
- I/CAD live systems 1st and 2nd line support and out of hours on-call on a rota basis.
- Fault management where an issue has been passed to Octave second / third level support engineers or other third party via the customer’s fault management software.
- Implementation of product releases, updates and functionality changes, including system testing and configuration.
- Documentation and execution of the Disaster Recovery tests and processes
- Product optimisation and performance testing and modelling
- Preventative maintenance to address issues such as log file housekeeping, scheduled checks, disk utilisation, system load and performance.
- Production of site reports and solution documentation including low-level and high-level designs.
- Work closely with customer teams to both understand their requirements and to demonstrate functionality.
- Working on other Octave UK sites and with other Octave teams to assist with software rollouts and provide support if required.
- Performing and advising on database administration tasks, including resolving data integrity issues, and identifying performance improvements.
Education / Qualifications
The job holder will have a strong technical and analytical aptitude, with a thorough practical knowledge of:
- Microsoft Operating systems (client and server) and networking technologies
- Relational Databases and SQL (preferably Microsoft SQL Server or Oracle)
- Scripting languages (e. g., Power Shell)
- Highly Desirable Knowledge and Experience
- Experience of working in an application support position for a software vendor
- Knowledge of JSON, XML
- Practical knowledge of virtualisation and cloud technologies (e. g. VMWare, Microsoft Azure)
Education and Experience
- Minimum of a 2:1 degree in an IT related subject or equivalent relevant experience
- Candidates should have over five years relevant experience practical IT experience.
- Key Attributes
- Excellent communication skills, written and verbal.
- Logical approach to problem solving and defining workflows.
- Proven ability to work to deadlines and prioritise effectively.
- Flexibility: this role benefits from a wide variety of tasks and will reward those who embrace the challenges presented to them.
- Willingness to, and enthusiasm for, mentoring junior colleagues.
- Full, preferably clean, driving licence. #LI-MP #LI-Hybrid
- We Offer You
- 25 days Company Holiday
- Hybrid Working
- Life cover 4x salary
- Company pension
- Comprehensive Health cover and employee support
- Monetary achievement and service awards
- Great company culture
- Everyone is welcome
At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business.
Here, everyone is welcome.
As an inclusive workplace, we don't discriminate.
In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.
#J-18808-Ljbffr
Senior Application Engineer - FM Team Support in Manchester employer: Geomatik
Octave is an exceptional employer, offering a dynamic work culture that prioritises inclusivity and employee well-being. With a hybrid working model based in Manchester, employees benefit from 25 days of holiday, comprehensive health cover, and opportunities for professional growth through mentoring and diverse project involvement. Join us to be part of a team that values your contributions and fosters a supportive environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Engineer - FM Team Support in Manchester
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Geomatik that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Geomatik face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Senior Application Engineer - FM Team Support in Manchester
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Geomatik
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Geomatik is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
