General information
Legal entity
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.
Reference
2026-18235
Line Of Business
FREIGHT MANAGEMENT
Type of assignment
Full-time Regular
Function
Operational activities - 4PL Operations
Job title
Imports Supervisor M/F
Position requirements and constraints (working hours…)
Monday to Friday 9 - 17:30
Job description
• Day to day leadership/organising the Team operationally
• Motivate, guide and mentor team members to exceed goals
• Create positive environment within the team centred on delivering superior customer service
• Assist in recruitment process
• Be first line of contact for performance management/team members development/discipline
• Train new team members to company standards, customer service and job duties
• Monitor timekeeping and performance within the team
• Provide effective communication to team members and to management
• Ensure all deadlines are met
• Remain in connect with customers and suppliers to develop strong relationships
• Maintain strong working knowledge of the company, its products/services and offers technical support and information to the team
• Cost control
• Follow strict and time sensitive SOP's/KPI's to ensure compliance
• Work closely with internal and external customers
• Ensure Invoicing, job costing and milestones are updated within the required timeframe
• Assist Sales and management with customer development
• Regular customer communication / meetings and assist with business reviews
• Be first of contact to receive and resolve queries from customers and suppliers
• Operate within companies QA system
• Any other tasks as directed by their line manager
Applicant's profile
• Minimum of 3 years' experience
• Knowledge of multi-modal processes
• Deep Customs knowledge
• A high level of customer service skills
• Good Knowledge of In House Computer System
• Financial Awareness
• Key Account Procedure Knowledge
• Thorough understanding of customer needs
• Knowledge in of the international transportation and logistics industry
• A knowledge and understanding of financials and impact on business
• A Good knowledge of IT systems and processes used in the transport sector
• Fluent in English, local language and any other languages required for smooth operation of business
Required Behavioural Competencies
• Problem solving skills
• Procedure and SOP writing skills
• Proactive approach to understand pitfalls and service limitations
• Customer service driven
• Result-oriented and driven to achieve goals and meet targets
• Profitability and result-oriented and always looking for improvement in our business processes
• Strong and dynamic team orientation
• Effective influencing skills
• Well organised and can organise others
• Adaptability and flexibility within business requirements
• Quality focus
• Negotiation Skills
Working time (%)
100
Position place
Europe, United Kingdom, England, Manchester (City of)
Location
Candidate criteria
Years of experience in similar position
Confirmed (5 to 10 years of experience)
Driving license
N/A
Imports Supervisor M/F in Manchester employer: GEODIS
GEODIS is an exceptional employer, offering a dynamic work environment in Lichfield where employees are encouraged to thrive through continuous improvement and leadership development. With a strong focus on health and safety, as well as a commitment to employee growth, GEODIS provides ample opportunities for career advancement while fostering a culture of collaboration and innovation. Join us to be part of a global logistics leader that values your contributions and supports your professional journey.
