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- Tasks: Manage freight forwarding operations and ensure compliance with regulations.
- Company: Join Geodis, a global leader in logistics and supply chain solutions.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Be part of a dynamic team solving real-world supply chain challenges.
- Qualifications: GCSE/O level education and customer service experience preferred.
- Other info: Flexible working hours with potential for career advancement.
The predicted salary is between 28800 - 42000 £ per year.
Type of assignment: Full-time Regular
Function: Operational activities - Operational Administration
Position requirements and constraints (working hours): 37.5 hours per week - Monday to Friday
Geodis Freight Forwarding supplies and combines freight services, information management and added value into integrated solutions. As part of the Geodis Group, Geodis FF United Kingdom Ltd supports Geodis' capacity to offer customers one partner to solve their supply chain challenges worldwide. It has revenues of 2 billion euros and more than 5000 employees working in 45 countries around the world.
To ensure adherence to the CAA, TAPA & physical security regulations always. Ensuring compliance to Health & Safety policies. That housekeeping guidelines are maintained. That HMRC, GDP and IATA regulations are adhered to.
Key Activities / Accountabilities:
- Investigate/resolve all FND's
- Carry out all bond checks and action as appropriate
- Investigate/resolve all exception reporting
- Update received item details into Next Gen
- Full understanding of the warehouse processes
- Act as the bridge between the ops and the warehouse
- Follow strict and time sensitive SOP's/KPI's to ensure compliance
- Completion of end to end forwarding activities as the individual role requires for holiday/sickness cover
- Work closely with internal and external customers
- Focus on customer service
- Use of Next Gen/MS office as requested
- Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
- Month end department compliance
- Cost control
- Assist senior forwarders, Supervisor and line manager where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Ensure Best Practice models are adopted
- Remain in contact with customers and suppliers to maintain relationships
- Assist sales and management with customer development
- Maintain clean desk policy
- Operate within companies QA system
- Any other tasks as directed by their Supervisor or line manager
Essential Education and/or Training:
Educated to GCSE/O level standard or equivalent
Preferred Experience and Knowledge:
Business related experience, proven customer service record and experience, proven operational experience
Necessary Technical / Functional Skills:
Thorough understanding of customer needs, knowledge in the international transportation and logistics industry, in export Air Sea Road operations, a knowledge and understanding of financials and impact on business, a good knowledge of IT systems and processes used in the transport sector, fluent in English, local language and any other languages required for smooth operation of business.
Required Behavioural Competencies:
- Result-oriented and driven to achieve goals and meet targets
- Problem solving skills
- Ability to read and understand an SOP
- Customer service driven
- Deep knowledge of the financial contexts the business exists within
- Profitability and result-oriented and always looking for improvement in our business processes
- Team oriented
- Quality focus
- Flexible in approach and happy to work shifts as required including weekends
Position location: Europe, United Kingdom, England, Manchester (City of)
Location: Manchester Office
Candidate criteria:
Years of experience in similar position: Junior (1 to 5 years of experience)
Languages: English (Fluent)
Forwarder in Manchester employer: GEODIS
Contact Detail:
GEODIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forwarder in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Geodis and understanding their operations. Familiarise yourself with their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves investigating and resolving issues, think of examples from your past experiences where you've tackled challenges effectively. Be ready to share these during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Geodis. Good luck!
We think you need these skills to ace Forwarder in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Forwarder role. Highlight any relevant experience in operational activities, customer service, and compliance with regulations. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the logistics industry and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved issues or improved processes. We value problem solvers who can think on their feet and adapt to challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at GEODIS
✨Know Your Stuff
Make sure you understand the logistics and freight forwarding industry inside out. Brush up on key terms like SOPs, KPI compliance, and customer service expectations. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Whether it's resolving customer queries or managing operational hiccups, having specific instances ready will demonstrate your ability to think on your feet and find solutions.
✨Be Customer-Centric
Since this role focuses heavily on customer service, be ready to discuss how you've successfully managed customer relationships in the past. Highlight your communication skills and how you ensure customer satisfaction, as this is crucial for the position.
✨Familiarise Yourself with the Company
Research Geodis and its operations. Understand their values, services, and market position. Being able to discuss how you can contribute to their goals will set you apart from other candidates and show your genuine interest in the company.
