Operational activities - Freight Administration
Job title
Forwarder M/F
Position requirements and constraints (working hours…)
Monday - Friday 09:00 - 17:30
- Completion of end to end forwarding activities as the individual role requires
- Follow strict and time sensitive SOP's/KPI's to ensure compliance
- Work closely with internal and external customers
- Focus on customer service
- Use of Next Gen/MS office as requested
- Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
- Assist senior forwarders, Supervisor and line manager where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Ensure Best Practice models are adopted
- Work closely with the Operations manager for Internal and external rates reviews.
- Remain in contact with customers and suppliers to maintain relationships
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development
- Operate within companies QA system
- Any other tasks as directed by their Supervisor or line manager
Applicant's profile
- Educated to GCSE/O level standard or equivalent
- Proven customer service record and experience
- Thorough understanding of customer needs
- Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
- A knowledge and understanding of financials and impact on business
- A Good knowledge of IT systems and processes used in the transport sector
- Fluent in English, local language and any other languages required for smooth operation of business
- Result-oriented and driven to achieve goals and meet targets
- Problem solving skills
- Ability to read and understand an SOP
- Deep knowledge of the financial contexts the business exists within
- Profitability and result-oriented and always looking for improvement in our business processes
- Quality focus.
- Flexible in approach and happy to work shifts as required including weekends
Working time (%)
100
Position place
Europe, United Kingdom, England, London, City of
Location
London Heathrow
Years of experience in similar position
Junior (1 to 5 years of experience)
Driving license
N/A
Legal entity
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.
Forwarder M/F employer: GEODIS
GEODIS is an exceptional employer, offering a dynamic work environment in Lichfield where employees are encouraged to thrive through continuous improvement and leadership development. With a strong focus on health and safety, as well as a commitment to employee growth, GEODIS provides ample opportunities for career advancement while fostering a culture of collaboration and innovation. Join us to be part of a global logistics leader that values your contributions and supports your professional journey.
