Forwarder M/F in Essex

General information Legal entity GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated 11.3 billion in revenue. GEODIS is a company owned by SNCF Group. This position is also open to anyone recognized as a disabled worker. Reference 2026-18153 Position descriptionType of assignmentFull-time RegularFunctionOperational activities - Freight AdministrationJob titleForwarder M/FPosition requirements and constraints (working hours…)Monday to Friday 09:00 17:30 37.5 hours per weekJob descriptionKey Activities / Accountabilities •Completion of end-to-end Ocean Import forwarding activities as the individual role requires•Follow strict and time sensitive SOP's/KPI's to ensure compliance•Work closely with internal and external customers •Focus on customer service •Use of Next Gen/MS office as requested•Ensure timely invoicing, job costing, Customs Entries and milestone updates using NextGen/MS Office within the required timeframe•Support month-end department compliance and cost control•Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly. •Month end department compliance•Customs Entries•Cost control•Assist senior forwarders, Supervisor and line manager where required•Ensure all reports including internal and customer specific are completed within the deadline•Resolve queries from customers and suppliers•Ensure adopt Best Practices and support rates reviews with the Operations Manager •Work closely with the Operations manager for Internal and external rates reviews.•Maintain customer relationships and participate in customer reviews and development initiatives.•Remain in contact with customers and suppliers to maintain relationships•To take part in customer reviews when required to build up visibility and relationships with customers. •Assist sales and management with customer development •Uphold company AQ standards and clean desk policy•Perform additional tasks as directed by supervisor or line manager.Applicant's profileEssential Education and/ or Training•Educated to GCSE/O level standard or equivalentPreferred Experience and Knowledge •Business related experience •Proven customer service record and experience•Proven operational experienceNecessary Technical / Functional Skills •Thorough understanding of customer needs•Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.•A knowledge and understanding of financials and impact on business•A Good knowledge of IT systems and processes used in the transport sector•Fluent in English, local language and any other languages required for smooth operation of businessWorking time (%)100Position locationPosition placeEurope, United Kingdom, England, EssexLocationBasildonCandidate criteriaYears of experience in similar positionJunior (1 to 5 years of experience)