Supervisor (B2C) in Coventry

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network.

This position is also open to anyone recognized as a disabled worker.

Position requirements and constraints:

• Working hours: 6am-6pm x 2 (a shift & b shift), 6pm-6am x 2 (a shift & b shift), 4 on 4 off working pattern, alternating

Job description:

• Ensure that warehouse operations are carried out consistently and controlled to the quality standards appropriate to the intended use of the products handled.
• Manage aspects of warehouse processes including facilities, personnel, premises and space, storage and loading, equipment and services, materials, containers, and labels according to approved standard procedures and working instructions.
• Oversee the Health and Safety of the warehouse by ensuring that risk assessments are done, potential and actual hazards identified, and their effects are eliminated or minimised.
• Plan and schedule work to ensure that all jobs are completed on time. Ensure orders are picked, packed, and dispatched on time through management of resources.
• Attend regular Client Management meetings to discuss performance to date, issues and resource requirements relating to now and the future.
• Hold regular team meetings to discuss quality, performance, and resources.
• Support, train and develop your team. Undertake annual appraisals and evaluate team and individual performance.
• Co-ordinate holidays and maintain a staff register of your team.
• Provide support and where necessary training to new starters and staff who are changing responsibilities.

Applicant's profile:

• Achieve high levels of customer satisfaction through excellence in reporting, identifying, dispatching.
• Assure quality of processes set out in the SOW.
• Measure and report the effectiveness of warehousing activities and employee's performance.
• Organize and maintain workflow (FIFO).
• Ensure accuracy of KPI reporting.
• Communicate job expectations and support employees to achieve expectations.
• Determine staffing levels and assign workload within budget.
• Interface with customers to answer questions or solve problems.
• Maintain sickness records and absence, document necessary information and utilize reports to project warehouse status.
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
• Confer and coordinate activities with other departments to join up approaches.
• Conduct site inductions and manage SOP sign off.
• Ensure all IT equipment is in good working condition.
• Deal with complaints quickly and address internal and external stakeholder needs promptly.
• Drive innovation and recommend process improvement.
• Prepare reports for leadership.
• Assist in maintaining physical properties and promote and ensure a clean and safe work environment.
• Always promote GEODIS in a positive and ethical manner.
• Other duties as required and assigned.

Candidate criteria:

• Years of experience in similar position: Junior (1 to 5 years of experience).
• Driving license not required.