At a Glance
- Tasks: Manage end-to-end Ocean Import forwarding and ensure top-notch customer service.
- Company: Join GEODIS, a leading global logistics provider with a collaborative culture.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Work in a vibrant environment with a focus on career development.
- Why this job: Be part of a dynamic team making an impact in the logistics industry.
- Qualifications: GCSE/O level education and customer service experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49,720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.
Type of assignment: Full-time Regular
Function: Operational activities - Freight Administration
Position requirements and constraints (working hours): Monday to Friday 09:00 - 17:30, 37.5 hours per week
Key Activities / Accountabilities:
- Completion of end-to-end Ocean Import forwarding activities as the individual role requires
- Follow strict and time sensitive SOP's/KPI's to ensure compliance
- Work closely with internal and external customers
- Focus on customer service
- Use of Next Gen/MS office as requested
- Ensure timely invoicing, job costing, Customs Entries and milestone updates using NextGen/MS Office within the required timeframe
- Support month-end department compliance and cost control
- Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly
- Month end department compliance
- Customs Entries
- Cost control
- Assist senior forwarders, Supervisor and line manager where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Ensure adopt Best Practices and support rates reviews with the Operations Manager
- Work closely with the Operations manager for Internal and external rates reviews
- Maintain customer relationships and participate in customer reviews and development initiatives
- Remain in contact with customers and suppliers to maintain relationships
- To take part in customer reviews when required to build up visibility and relationships with customers
- Assist sales and management with customer development
- Uphold company AQ standards and clean desk policy
- Perform additional tasks as directed by supervisor or line manager
Essential Education and/ or Training: Educated to GCSE/O level standard or equivalent
Preferred Experience and Knowledge:
- Business related experience
- Proven customer service record and experience
- Proven operational experience
Necessary Technical / Functional Skills:
- Thorough understanding of customer needs
- Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations
- A knowledge and understanding of financials and impact on business
- A Good knowledge of IT systems and processes used in the transport sector
- Fluent in English, local language and any other languages required for smooth operation of business
Position place: Europe, United Kingdom, England, Essex
Location: Basildon
Years of experience in similar position: Junior (1 to 5 years of experience)
Forwarder M/F in Basildon employer: GEODIS
GEODIS is an exceptional employer, offering a dynamic work environment in Lichfield where employees are encouraged to thrive through continuous improvement and leadership development. With a strong focus on health and safety, as well as a commitment to employee growth, GEODIS provides ample opportunities for career advancement while fostering a culture of collaboration and innovation. Join us to be part of a global logistics leader that values your contributions and supports your professional journey.
