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- Tasks: Manage key customer relationships and drive strategic account planning for growth.
- Company: Join GEODIS, a leading global logistics provider with a collaborative culture.
- Benefits: Competitive salary, flexible hours, and opportunities for professional development.
- Why this job: Make a real impact in a fast-paced environment while building valuable relationships.
- Qualifications: 5-10 years of experience in account management and strong communication skills.
- Other info: Dynamic role with international travel opportunities and excellent career growth potential.
The predicted salary is between 36000 - 60000 Ā£ per year.
The Strategic Account Manager maintains and expands relationships with strategically important large customers and is assigned to manage and support them on every level. The Strategic Account Manager is responsible for ensuring Customer Service levels are always kept to the highest standard for his allotted customers and that an ongoing programme of improvement with each is continually carried out, while looking for further opportunities with the customer and their internal group networks. The role also includes International Account management to the existing customer base in South Africa and surrounding areas. This role includes the development of new business in South Africa as well as basic customer service support to the clients.
Key Activities / Accountabilities
- Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
- Proactively leads a companyāstrategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Leads solution development efforts that best address customer requirements.
- Establishes productive, professional relationships with key team members in assigned customer accounts.
- Coordinates the involvement of team members, including support, service and management resources, in order to meet account performance objectives and customers' expectations.
- Manage and monitor all department activities in accordance with industry best practice, ISO, standard operating procedures, regulatory compliance and H & S.
- Manage the department/travel costs in line with the agreed annual budget.
- Maintain and expand relationships with customers ensuring all customer issues are actioned/escalated and dealt with in a timely manner to ensure full customer satisfaction.
- Meets assigned expectations for profitability.
- Achieve strategic customer objectives defined by company management.
- Completes strategic customer account plans that meet company standards.
- Maintain excellent relationships with customers and suppliers, meeting 6 key customers monthly to review their service expectations, as well as achieving and improving high customer satisfaction ratings that meet company standards.
- Produce monthly reports and hold monthly reviews with the Vertical Director.
- Work with all departments to ensure all service/processes are in place and followed, manage any issues to ensure they do not reāoccur.
- Regularly obtain and review competitive supplier rates and services within your designated territories.
- Hold preātrip meetings/Travel to your designated International Sales areas on a preāagreed schedule with the International Sales Director.
- Ensure personal attendance at the London/Frankfurt Bookfairs.
Qualifications
- Able to build credible relationships with others.
- Able to work collaboratively as part of a team.
- Effective written and verbal communication skills.
- Able to plan and prioritise workloads is essential.
- Ensure full understanding of all Policies and Procedures, ensuring they are followed at all times.
- Ability to take responsibility for own workload.
- Ability to work in a fastāpaced environment with variable requests being made.
- Selfāmotivated and enthusiastic approach to work at all times.
- Willingness to work flexible hours as the business requires.
- Attend any mandatory training as required.
- Attend development reviews in conjunction with your line manager, setting objectives and dealing with any performance concerns.
- Be an advocate to promote Company ethos.
Confirmed (5 to 10 years of experience).
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49,720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated ā¬11.3 billion in revenue. GEODIS is a company owned by SNCF Group.
Tender Manager - UK in Westminster employer: GEODIS SA
Contact Detail:
GEODIS SA Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Tender Manager - UK in Westminster
āØTip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and donāt be shy to reach out to potential contacts. You never know who might help you land that Tender Manager role!
āØTip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will not only help you answer questions better but also show that youāre genuinely interested in being part of their team.
āØTip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the job description. Highlight your ability to build relationships and manage accounts effectively, as these are key for a Tender Manager. Confidence is key!
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Letās get you that job!
We think you need these skills to ace Tender Manager - UK in Westminster
Some tips for your application š«”
Tailor Your Application: Make sure to customise your CV and cover letter for the Tender Manager role. Highlight your experience in managing strategic accounts and customer relationships, as this is key for us at StudySmarter.
Showcase Your Communication Skills: Since effective written communication is crucial, use clear and concise language in your application. We want to see how you can articulate your thoughts and ideas, so donāt hold back!
Demonstrate Your Team Spirit: We love a collaborative approach! Share examples of how you've worked with teams to achieve common goals. This will show us that you can build credible relationships and work well with others.
Apply Through Our Website: Donāt forget to submit your application through our website! Itās the best way for us to receive your details and ensures youāre considered for the role. We canāt wait to hear from you!
How to prepare for a job interview at GEODIS SA
āØKnow Your Customers
Before the interview, research the key customers that the company works with, especially in South Africa. Understanding their needs and how the company meets those can help you demonstrate your ability to build credible relationships and manage accounts effectively.
āØShowcase Your Teamwork Skills
This role requires collaboration with various departments. Be ready to share examples of how you've successfully worked in teams to achieve objectives. Highlight any experiences where you coordinated efforts to meet customer expectations or resolved issues.
āØPrepare for Scenario Questions
Expect questions about how you would handle specific customer service scenarios or account management challenges. Think through potential situations and prepare structured responses that showcase your problem-solving skills and proactive approach.
āØDemonstrate Your Strategic Thinking
The role involves strategic account planning and identifying new business opportunities. Be prepared to discuss how youāve previously set performance objectives and financial targets, and how you plan to apply that experience in this position.
