Tender Manager - UK

The Strategic Account Manager maintains and expands relationships with strategically important large customers and is assigned to manage and support them on every level. The Strategic Account Manager is responsible for ensuring Customer Service levels are always kept to the highest standard for his allotted customers and that an ongoing programme of improvement with each is continually carried out, while looking for further opportunities with the customer and their internal group networks. The role also includes International Account management to the existing customer base in South Africa and surrounding areas, development of new business in South Africa as well as basic customer service support to the clients.

Key Activities / Accountabilities

• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively leads a company‑strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer requirements.
• Establishes productive, professional relationships with key team members in assigned customer accounts.
• Coordinates the involvement of team members, including support, service and management resources, in order to meet account performance objectives and customers' expectations.
• Manages and monitors all department activities in accordance with industry best practice, ISO, standard operating procedures, regulatory compliance and H & S.
• Manages the department/travel costs in line with the agreed annual budget.
• Maintains and expands relationships with customers ensuring all customer issues are actioned/escalated and dealt with in a timely manner to ensure full customer satisfaction.
• Meets assigned expectations for profitability.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Maintains excellent relationships with customers and suppliers, meeting 6 key customers monthly to review their service expectations, as well as achieving and improving high customer satisfaction ratings that meet company standards.
• Produces monthly reports and holds monthly reviews with the Vertical Director.
• Works with all departments to ensure all service/processes are in place and followed, managing any issues to ensure they do not re‑occur.
• Regularly obtains and reviews competitive supplier rates and services within your designated territories.
• Holds pre‑trip meetings/Travel to your designated International Sales areas on a pre‑agreed schedule with the International Sales Director.
• Ensures personal attendance at the London/Frankfurt Bookfairs.

Applicant's profile

• Deliver excellent customer service at all times.
• Build credible relationships with others.
• Work collaboratively as part of a team.
• Possess effective written and verbal communication skills.
• Plan and prioritise workloads is essential.
• Ensure full understanding of all Policies and Procedures, ensuring they are followed at all times.
• Take responsibility for own workload.
• Work in a fast‑paced environment with variable requests being made.
• Be self‑motivated and enthusiastic in approach to work at all times.
• Willingness to work flexible hours as the business requires.
• Attend any mandatory training as required.
• Attend development reviews in conjunction with your line manager, setting objectives and dealing with any performance concerns.
• Be an advocate to promote Company ethos.

Working time (%) 100

Position place Europe, United Kingdom, England, London, City of

Location 145 Faggs Road, Feltham, TW14 0LZ

Years of experience in similar position Confirmed (5 to 10 years of experience)