Operational activities - Freight Administration
Job title
Forwarder M/F
Position requirements and constraints (working hours…)
Monday to Friday 09:00 17:30
37.5 hours per week
Key Activities / Accountabilities
- Completion of end-to-end Ocean Import forwarding activities as the individual role requires
- Follow strict and time sensitive SOP's/KPI's to ensure compliance
- Work closely with internal and external customers
- Focus on customer service
- Use of Next Gen/MS office as requested
- Ensure timely invoicing, job costing, Customs Entries and milestone updates using NextGen/MS Office within the required timeframe
- Support month-end department compliance and cost control
- Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly.
- Month end department compliance
- Customs Entries
- Cost control
- Assist senior forwarders, Supervisor and line manager where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Ensure adopt Best Practices and support rates reviews with the Operations Manager
- Work closely with the Operations manager for Internal and external rates reviews.
- Maintain customer relationships and participate in customer reviews and development initiatives.
- Remain in contact with customers and suppliers to maintain relationships
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development
- Uphold company AQ standards and clean desk policy
- Perform additional tasks as directed by supervisor or line manager.
Applicant's profile
Essential Education and/ or Training
- Educated to GCSE/O level standard or equivalent
Preferred Experience and Knowledge
- Business related experience
- Proven customer service record and experience
- Proven operational experience
Necessary Technical / Functional Skills
- Thorough understanding of customer needs
- Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
- A knowledge and understanding of financials and impact on business
- A Good knowledge of IT systems and processes used in the transport sector
- Fluent in English, local language and any other languages required for smooth operation of business
Working time (%)
100
Location
Basildon
Years of experience in similar position
Junior (1 to 5 years of experience)
General information
Legal entity
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.
Legal entity
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.
- Geodis Contract Logistics, Unit 10 Richardson Way, Coventry CV2 2TA
- GEODIS Contract Logistics United Kingdom Ltd
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